Job overview
Oakley House is home to 3 Community Mental Health Teams - 2 Older Persons and an Adult CMHT. We are looking for a receptionist for our Outpatient Reception. This role requires a high level of professionalism and resilience. Must be able to work independently.
The ideal applicant will be used to and enjoy working in a multi-tasking role and above all have the ability to remain calm and resilient in a busy and challenging environment.
An administrative background is required with excellent keyboard skills and strong telephone reception experience.
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Main duties of the job
You will be organising meetings and taking minutes on a weekly basis.
This role is based at Oakley House in Merley which has on site free car parking and is on a main bus route.
Telephone reception to service users, GPs and other agencies
Processing and sending information to, service users, GP's and other agencies
Outpatient reception.
Booking appointments
Detailed job description and main responsibilities
Outpatient reception.
Telephone reception.
Health and Safety and locking up duties.
Handling post and medication.
Data management.
See job description for details.
Person specification
Information Technology
Essential
- IT skills, normally obtained through practice or practical training OR Demonstrable experience of using word processing, spreadsheets, outlook, digital systems.
Job specific experience
Essential
- Previous experience within a comparable reception role
- Excellent communication & interpersonal skills, both written & verbal
- Excellent organisational skills with ability to multitask
- Ability to deal with emotionally heightened service users
Desirable
- Previous NHS experiences
Knowledge, skills & training
Essential
- Min 5 GCSE’s including Maths or English, or equivalent
- ECDL or equivalent level of IT skills
- NVQ Level 2 or equivalent level of experience of office procedures
Personal qualities/attributes
Essential
- Ability to remain calm and professional when dealing with challenging callers.
- Demonstrable ability to prioritise effectively.
- Able to work independently as well as within a team and adhere to sphere of responsibility.
- Evidence of good communication skills, both verbal and written
- To show understanding of patient confidentiality.
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Applying for this NHS job
This advert is for Receptionist / Administrator with Dorset Healthcare University NHS Foundation Trust in Poole, South West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 P.A.. The contract type is Permanent. The application deadline is 12 Jul 2026.
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