Job overview
Do you want to make a difference? Are you committed, caring, willing to learn, dedicated and have great attention for detail? We are looking for a motivated admin person with above average computer abilities and great interpersonal skills to join Ealing Hospital Cardiology team.
You must be proficient in the use of Excel, Outlook and Word and confident in the use of computer databases and booking systems as you as you will be responsible for scheduling of cardiac diagnostics across our services.
The role is essential for the accurate capture of clinical activity data and requires a person with the flexibility, adaptability and focus to meet competing priorities and changing working practices.
Main duties of the job
- Work as part of the Cardiology Department multi-disciplinary team, providing an efficient administrative and reception service
- Record all outpatient attendances (cashing-up) on the Patient Access System
- Book follow-up appointments, discharge back to the GP and/or add to waiting lists
- File documents according to Information Governance policy
- Communicate with patients, visitors and staff in a professional and courteous manner
- Communicate effectively using all available forms of communication
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- Support the Managers and Supervisors in developing a patient focused service
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Skills
Essential
- Outpatient Dept experience
Attributes
Essential
- Ability to remain calm under pressure
- Friendly approach to colleagues, staff and patients
- Empathises with and seeks to promote the welfare of others
HEART Values
Essential
- Demonstrate commitment to Trust HEART values
Skills, Abilities
Essential
- Advanced keyboard skills
- Ability to input electronic data accurately
- Confident user of Excel and Outlook
- Experience of using Cerner
Knowledge & Experience
Essential
- Experience of delivering excellent customer service
- Experience of working in a constantly changing environment without direct supervision
- Understanding of confidentiality, data protection and safeguarding
Desirable
- CERNER/NHS Experience
Education/ Qualifications
Essential
- NVQ Level 3 or equivalent experience
- English at GCSE level
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Applying for this NHS job
This advert is for Receptionist / Administrator with London North West University Healthcare NHS Trust in Harrow, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 Per Annum Including High Cost Area Supplement. The contract type is Permanent. The application deadline is 11 Aug 2026.
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