Job overview
The post holder will provide efficient and comprehensive administration support, working as part of a team, covering all aspects of the Medical Outpatients Reception function and Medical Outpatients Department.
Duties will include providing a reception service to patients, relatives/carers and all staff groups, arranging patient appointments via telephone or face to face and demonstrating a high standard of customer care.
This position is open to internal candidates.
4 months fixed term until 31st July 2026
Main duties of the job
To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust.
Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.
To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.
To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.
To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information.
Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists.
To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS).
To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
Detailed job description and main responsibilities
For further details, please see the attached job description and person specification
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Applying for this NHS job
This advert is for Reception/Administration Clerk with Northampton General Hospital NHS Trust in Northampton, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum / pro rata. The contract type is 12 months (Fixed term). The application deadline is 22 Jun 2026.
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