Job summary
You'll support people using sexual health services by welcoming them, answering queries, and helping them access the right care at the right time. Working with the administration team, you will help keep services running smoothly and efficiently. Your role is key to creating a positive first impression for patients and supporting colleagues with essential admin tasks. You'll help ensure information is handled safely and accurately, making a real difference to patient experience and service quality. What you'll do:
- Welcome patients and visitors, acting as the first point of contact
- Manage calls, emails, and enquiries in a clear and timely way
- Book appointments and update records on the Electronic Patient Record (EPR) system
- Provide admin support such as filing, scanning, and preparing documents
- Signpost patients to appropriate services and support options
Main duties of the job
What we're looking for:
- Good communication and customer service skills
- Confident using IT systems, including Microsoft Word
- Ability to organise your workload and meet deadlines
- Experience of office or admin work, or transferable skills
- A team player who respects confidentiality and handles information sensitively
About us
At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Details
- Date posted: 11 June 2026
- Pay scheme: Agenda for change
- Band: Band 2
- Salary: £25,272 a year pa/pr
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 810-8058111
- Job locations: Wilberforce Health Centre, Story Street, Hull, HU1 3SA, United Kingdom
Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person specification
Qualifications
Essential
- Level 2 in Business Administration or Customer Service or equivalent knowledge and experience
- Word processing to RSA 2 standard European Computer Driving License (EDCL) or able to demonstrate appropriate level of skill
Knowledge & Experience
Essential
- Knowledge of a range of routine administration procedures
- Knowledge of Microsoft Word
- Previous experience of working in an office environment and carrying out general officer procedures
Desirable
- Knowledge of other Microsoft packages
- Experience of SystmOne functions
- Previous NHS experience
- Previous experience of working with general public
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Applying for this NHS job
This advert is for Reception/Administration Assistant with City Health Care Partnership CIC in Hull, North East and Yorkshire, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 a year. The contract type is Permanent. The application deadline is 25 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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