Job overview
An exciting opportunity has arisen for a Reception Service Clerk to work in Reception Services within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.
We will give you:
- The chance to make a difference to people in our local communities;
- Career development opportunities;
- Support of a wider team or peers and colleagues;
- Dedicated wellbeing programme.
We have positions available to support Reception Services encompassing The Royal Oldham Hospital, the Oldham Community Diagnostic Centre and the Oldham Integrated Care Centre, which are full-time 37.5 hours per week, covering up to 7 days.
Previous applicants need not apply.
Main duties of the job
- Develop and maintain effective relationships with users of the Reception Service through excellent communication and customer services skills particularly colleagues within PAA.
- Perform reception duties for receptions staffed by Reception Services including Outpatients, Physio, Cardio-Respiratory Investigations, CDC and Endoscopy units.
- Provide a friendly and approachable patient reception service across Trust reception desks, across Trust sites and service areas delivering a high level of professionalism and customer service for each patient and the Trust’s clinical teams.
- Check patients into and out of clinics ensuring accurate data capture and entry of patient personal information and clinical information in relation to clinic appointments including information on clinic outcome forms.
- Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
- Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
- Undertake booking and scheduling of appointments to a range of services including outpatient, diagnostic, endoscopy, day case and inpatient areas. Including both full booking and adding to waiting list for services undertaking partial booking including escalating of capacity issues.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person specification
Skills
Essential
- Understanding of confidentiality, data Protection and Caldicott Principles
- Able to recognise and resolve routine issues referring to a Supervisor or Team Leader, where appropriate
- Able to communicate in both verbal and written format
- Organised and methodical, with an attention to detail
Knowledge
Essential
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel and Teams
Desirable
- Knowledge of a hospital-based Patient Administration System
Experience
Essential
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Previous experience of data entry/input
Desirable
- Experience of training and supporting peers
- Experience of working in a cross-team function, covering multiple areas with differing ways of working
Qualifications
Essential
- Education to GCSE level or equivalent including Mathematics and English.
- Computer skill qualification such as ECDL, CLAIT or equivalent experience
Desirable
- Customer Service or Administration such as an NVQ, or equivalent experience.
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Applying for this NHS job
This advert is for Reception Service Clerk with Northern Care Alliance NHS Foundation Trust in Salford, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 26 Jul 2026.
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