Reception Manager

Job summary

Job title: Reception Manager Location: Salary: Up to £30,000 depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners. Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:To lead the reception team on a day to day operational basis ensuring that services are delivered:In a coordinated and efficient mannerIn accordance with the service specification and clinical key performance indicatorsIn line with national, local and organizational priorities in order to affect good access for patients and to maximise activity and opportunity To carry out reception and administrative tasks on a day to day operational basis ensuring that services are delivered:In a coordinated and efficient mannerTo work with other receptionists and healthcare professionals to provide a first class service to our patients.

Main duties of the job

The Reception Manager at Operose Health is a crucial role designed to lead the reception team in delivering top-notch primary care services. The position demands overseeing day-to-day operations with an emphasis on efficiency, coordination, and adherence to service specifications and clinical performance indicators. The manager will collaborate with other receptionists and healthcare professionals to ensure outstanding service delivery. The role involves administrative support, being the frontline point of contact for patients and stakeholders, and supporting the practice manager in ensuring smooth operations. You will be instrumental in developing efficient management systems, maintaining a quality learning environment, and deputising when needed. NHS or GP Practice experience is advantageous, and familiarity with EMIS is preferable. Excellent communication skills and basic PC proficiency are essential. Candidates should be able to work within established processes while ensuring confidentiality and data security are maintained. Previous NHS experience is welcomed but not essential.

About us

Operose Health is dedicated to delivering local primary care services at scale, focusing on enhancing access, outcomes, and patient experiences. They nurture a culture where colleagues are empowered to be their best selves, driven by core values of CARE - Caring, Ambitious, Resourceful, and Excellence. The organization fosters an environment that emphasizes compassion, open-mindedness, and support to empower healthier futures. By continually redefining the patient experience, Operose Health aspires to revolutionize the future of primary care. Their commitment to quality is evident in their pursuit of lifelong learning and agile, creative problem-solving. They constantly aim to exceed expectations for their patients, employees, and NHS partners. Professional growth, well-being, and the development of specialized skills are integral to their operations, supported by various benefits like annual leave, car and cycle schemes, discount cards, and more. Operose Health is committed to fostering a supportive and innovative healthcare environment.

Details

• Date posted: 26 June 2026
• Pay scheme: Other
• Salary: £28,500 to £30,000 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1521607751
• Job locations: Operose Health, Hackwood and Beggarwood Surgery, RG22 4EH, United Kingdom

Job responsibilities

Job title:Reception Manager

Location:

Salary:Up to £30,000 depending on experience

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

To lead the reception team on a day to day operational basis ensuring that services are delivered:

• In a coordinated and efficient manner
• In accordance with the service specification and clinical key performance indicators
• In line with national, local and organizational priorities in order to affect good access for patients and to maximise activity and opportunity To carry out reception and administrative tasks on a day to day operational basis ensuring that services are delivered:
• In a coordinated and efficient manner
• To work with other receptionists and healthcare professionals to provide a first class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
• In accordance with the service specification and clinical key performance indicators
• In line with national, local and organisational priorities in order to affect good access for patients and to maximize activity and opportunity
• Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately. To promote the development and maintenance of a qualify learning environments throughout the practice. To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.

Full Job specification available on request

Ideal Candidate:

What we look for in new colleagues:

• NHS or GP Practice experience and previous use of EMIS is desirable.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 25 days annual leave plus bank holidays pro rata.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.