Job overview
An exciting opportunity has arisen to join team of Band 2 Clerical Officers at Hinchingbrooke Hospital. Working with a busy team of administrative and clinical staff within the Emergency Department this is a very rewarding role.
You will be required to provide a variety of clerical tasks including booking in patients, admitting patients to wards using our computerised Patient Administration System, maintaining patient records, filing, arranging for clinic appointments, answering telephone enquiries, data entry onto the hospital computer systems. You may also be required to assist the ED administration team with basic office duties.
If you are seeking a challenge and possess the skills required this could be the right job for you.
You will be supporting the booking in process of patients arriving to our department for the following variety of shifts:
Ambulance Booking in Reception:
07:30-18:00 hrs
18:00-02:30 hrs
Main Reception:
07:30-18:00 hrs
09:00-20:00 hrs
18:00-midnight hrs
Night shift 20:00-08:00 hrs
Please be aware this role requires shifts covering a 24 hour period. The shifts outlined above are the current shift patterns available however, please be aware that these shifts may change in the future depending on the needs of the service.
** Please note this role is not eligible for sponsorship**
We reserve the right to close this advert earlier than the closing date indicated should we feel we have received sufficient applications.
Main duties of the job
To ensure the smooth application and control of all administrative, clerical and computer processes associated with the Emergency Department. Ensuring the provision of effective communication to both patients and staff to enhance patient care.
Assisting in the administration for the reception area in the Emergency Department this post requires keyboard skills, customer service experience and the ability to multitask whilst working within a busy fast pace environment.
Detailed job description and main responsibilities
Please refer to the Job description and person specification for further information regarding the role.
Person specification
Knowledge
Essential
- Good organisational and communication skills.
- Good working knowledge of Microsoft office
- Proven customer service skills
Experience
Essential
- Comprehensive working knowledge of Microsoft Office, especially Outlook
- Customer service experience
Desirable
- Previous experience in an acute or emergency health care clerical environment
Key Skills
Essential
- Good written and verbal communication skills sufficient to be able to effectively communicate with patients, the multi-disciplinary team and external agencies
Education and Qualifications
Essential
- Numerate and literate, with Maths and English to GCSE
Desirable
- IT qualification
- NVQ level 2/3
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Applying for this NHS job
This advert is for Reception Clerical Officer - Emergency Department - Huntingdon with North West Anglia NHS Foundation Trust in Peterborough, East of England, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £23,615 pa pro rata. The contract type is Permanent. The application deadline is 14 Jan 2025.
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