Reception / Admin Manager

Job summary

This is a full-time position for 37.5 hours per week, to be worked over a minimum of 5 days. Flexibility is essential, as the successful candidate will be expected to work across all Askern Medical Practice sites as required to support operational needs.

Are you an experienced and motivated administrator with strong leadership skills? We are seeking a proactive and organised Reception Team Leader to join our busy GP surgery. This is a pivotal role at the heart of our practice, ensuring the smooth day-to-day running of the reception team and delivering an excellent standard of service to our patients.

As Reception / Admin Team Leader, you will be responsible for supervising and supporting a team of receptionists and admin team, managing workflows, and helping to ensure that all patient interactions, whether face-to-face, by phone, or online, are handled professionally and efficiently.

You'll work closely with the practice management team and clinical staff to help maintain a positive, patient-focused environment.

This is a great opportunity for someone with proven leadership experience in a healthcare or administrative setting who is looking to make a meaningful impact within a supportive and dedicated primary care team.

About us

Conisbrough Medical Practice is a well-established and forward-thinking GP surgery serving the community of Conisbrough and the surrounding areas. We are proud to offer high-quality, patient-centred primary care in a friendly and inclusive environment.

Our team includes a mix of experienced GPs, practice nurses, healthcare assistants, administrative staff, and a growing multidisciplinary team. We work collaboratively to deliver a full range of NHS services, supporting the health and wellbeing of our local population.

At the heart of our practice is a commitment to continuous improvement, innovation, and compassionate care. We embrace new ways of working, including digital access and integrated care pathways, while maintaining a strong focus on traditional values of respect, confidentiality, and excellent service.

As an employer, we value teamwork, personal development, and open communication. We strive to create a supportive workplace where all staff feel valued, engaged, and empowered to contribute to the success of the practice.

Details

• Date posted: 14 August 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1885-26-0020
• Job locations: Conisbrough Medical Practice, Gardens Lane, Conisbrough, Doncaster, South Yorkshire, DN12 3JW, United Kingdom

Job responsibilities

Team Leadership and Management

• Lead, supervise, and support the reception team on a day-to-day basis.
• Organise and maintain staff rotas, ensuring appropriate cover across all reception shifts.
• Support with recruitment, induction, and training of reception staff.
• Conduct regular performance reviews and address any issues in line with practice policies.
• Encourage a positive, professional, and cohesive team culture.
• Oversee all front-desk duties including patient check-in, appointment scheduling, repeat prescription requests, and general enquiries.
• Monitor workload and workflows to ensure efficiency and equitable task distribution.
• Ensure that reception processes are consistent, secure, and compliant with data protection and confidentiality guidelines.
• Handle patient complaints or difficult situations with sensitivity and professionalism, escalating to the Practice Manager where appropriate.
• Act as a key point of contact between reception staff, clinical teams, and management.
• Facilitate effective communication and coordination within the practice and with external healthcare providers.
• Lead reception team meetings and contribute to wider practice meetings as required.
• Assist the Practice Manager with administrative tasks, audits, and reporting.
• Support with implementation and review of policies and procedures.
• Contribute to the practices quality improvement initiatives and help ensure compliance with CQC and NHS standards.
• Identify areas for improvement in reception services and recommend or implement changes.
• Help embed a culture of learning, reflection, and service excellence across the team.
• Reports to the Practice Manager.
• Works closely with GPs, nurses, healthcare assistants, and administrative staff.
• Liaises with external services including pharmacies, community care providers, and hospitals.