Recall Coordinator - Mid Sussex Division

Job summary

Ready to make an impact? Why not consider joining us as a Recall Coordinator within the Mid Sussex Division of Modality Partnership.

We have an exciting opportunity for a motivated individual to support the coordination of patient care and chronic disease management on a part-time basis (25+ hours per week) at Crawley Down Health Centre, Park View Health Partnership, Judges Close Surgery or Ship Street Surgery. If you enjoy working collaboratively, communicating with patients, and helping improve health outcomes, we would love to hear from you.

Apply now and join a team that values Commitment, Accountability, Respect and Excellence (CARE).

This role is suited to individuals who are career driven and passionate about patient care and supporting patients with their health outcomes. You will play a key role in coordinating patient call and recall activity, ensuring patients are booked with the most appropriate clinician and supporting the smooth delivery of chronic disease management services across the division.

As an employee with us, you can benefit from:

Enrolment in the NHS pension scheme

Minimum 27 days annual leave plus 8 bank holidays (pro rata)

Employee discounts and benefits scheme

Employee Assistance Programme (EAP)

Education and career development pathways

Enhanced family-friendly policies

Flexible working options

Wellbeing support and initiatives

Main duties of the job

This is a patient-focused coordination role supporting the effective management of chronic disease reviews and annual health recalls across the division. You will help identify patients due for appointments, coordinate recall activity and ensure appointments are arranged efficiently with the appropriate clinician to support high-quality patient care.

Main duties include:

• Help generate call and recall reports highlighting patients due for appointments in a clear and organised way to support divisional achievements across all contracts.
• Contact patients to arrange initial appointments and send invitations in line with recall processes.
• Remind patients of booked appointments for their chronic disease management reviews.
• Support the follow-up of patient DNA appointments and help improve attendance rates.
• Help coordinate and recall patients for annual reviews including Diabetes, Vascular, Hypertension and Respiratory conditions.
• Support with discharge letters and patient follow-up activity.
• Arrange timely holistic appointments for patients and ensure disease-specific questionnaires are provided and completed ahead of appointments.
• Send appointment booking links and URLs directly to patients where appropriate.
• Ensure appointments are booked with the most appropriate clinician including HCAs, Nurses, AHPs, and GPs.
• Work collaboratively with management and clinical teams to support efficient use of clinical time and improve patient communication.

About us

Our Mid Sussex practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,900 staff. We continuously innovate to improve patient care and staff experience, embracing new and scalable solutions to enhance how services are delivered across the organisation.

In this role, you will work directly with patients and the wider practice team while developing valuable coordination, communication, leadership, and operational skills. You will help contribute to sustainable improvements within Primary Care and support positive patient outcomes across the division.

You will work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

If you are looking for a rewarding role where your contribution directly supports patient wellbeing and service improvement, apply now and grow your career with Modality Partnership.

Details

• Date posted: 15 July 2026
• Pay scheme: Other
• Salary: £13 an hour £25,419.62 per annum WTE
• Contract: Permanent
• Working pattern: Full-time, Part-time, Flexible working
• Reference number: E0281-26-0113
• Job locations: The Ship Street Surgery, Ship Street, EAST GRINSTEAD, West Sussex, RH19 4EE, United Kingdom, Crawley Down Health Centre, Bowers Place, Crawley Down, CRAWLEY, West Sussex, RH10 4HY, United Kingdom, Park View Health Partnership, Leylands Road, BURGESS HILL, West Sussex, RH15 8HS, United Kingdom, Judges Close Surgery, Judges Terrace, High Street, EAST GRINSTEAD, West Sussex, RH19 3AA, United Kingdom

Job responsibilities

Please refer to the supporting documents for the full job description outlining the core responsibilities of this role.

You will enjoy this role if you are able to work sensitively with patients, families, and carers, work collaboratively as part of a healthcare team, seek feedback, and contribute to the continuous improvement of services and business planning.

If you are looking for a rewarding role with daily challenges and opportunities to make a difference, we welcome your application to join our growing team.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Vaccination status will be checked to manage individual and environmental risks. Support will be provided where required, and evidence must be supplied for roles with mandatory requirements.

Right to work: Proof of eligibility to work in the UK is required at interview, we are not able to offer sponsorship for this role

References: References must be obtained prior to employment, including one from your current or most recent employer.

Employment history: Any gaps of 6 weeks or more must be declared.