Job overview
The Radiology Systems Support Officer is a hybrid clinical systems and digital support role responsible for maintaining and optimising Radiology IT systems (including PACS and RIS) to ensure imaging data is accurate, accessible, and available to support safe patient care.
The post holder provides first-line technical and operational support, troubleshooting system issues, supporting users, maintaining data quality, and ensuring the ongoing performance, reliability, and compliance of radiology systems across the Trust.
It acts as a key link between clinical teams, digital/IT services, and system suppliers, supporting both day-to-day operations and the wider development of radiology digital services.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted. Applicants eligible for transitional provisions must clearly describe how they satisfy this within their application.
Main duties of the job
A hands-on technical support role at the heart of Radiology, responsible for ensuring critical imaging systems run reliably and effectively. Ideal for someone with strong IT skills, a problem-solving mindset, and a passion for supporting clinical services—offering the chance to directly improve patient care while developing expertise in healthcare digital systems.
Detailed job description and main responsibilities
1. System Support and Maintenance
- Monitor Radiology systems (including PACS and RIS) to ensure availability, performance, and reliability
- Provide first-line investigation and resolution of system faults and incidents
- Support system upgrades, maintenance activities, and patching in collaboration with IT and vendors
- Perform post-maintenance checks to confirm systems are functioning as expected
- Maintain accurate logs of incidents, system faults, and performance issues
2. User Support and Service Delivery
- Act as the primary point of contact for Radiology system queries from clinical and administrative staff
- Diagnose and resolve user issues, including access problems and workflow challenges
- Escalate complex issues to the Radiology Systems Consultant, IT teams, or system suppliers as required
- Manage and coordinate helpdesk tickets to ensure timely resolution and effective communication with users
3. Training, Guidance and Documentation
- Deliver training and provide support to users on Radiology systems (e.g. PACS, RIS)
- Promote effective system usage through practical demonstrations and user engagement
- Develop, maintain, and update user guides, standard operating procedures (SOPs), and training materials
- Support staff adoption of new technologies and system updates
4. Data Quality and System Administration
- Support the accurate input, storage, and management of radiology imaging data and patient records
- Undertake data quality activities, including record reconciliation and validation
- Monitor system data integrity and escalate issues to ensure compliance with Trust standards
- Assist with imaging imports and data correction activities where required
5. Performance Monitoring and Continuous Improvement
- Monitor system performance and identify recurring or systemic issues
- Proactively escalate trends and work with senior staff to develop solutions
- Recommend improvements to systems, workflows, and user experience
- Maintain awareness of emerging technologies and innovations relevant to Radiology systems
6. Clinical Engagement and Operational Support
- Engage with clinical areas to provide on-the-ground support for Radiology systems and equipment
- Maintain a comprehensive working knowledge of systems in use across the Trust
- Support clinical workflows by ensuring systems are configured and functioning effectively
- Build strong working relationships with clinical, operational, and IT stakeholders
7. Project and Development Support
- Contribute to Radiology digital projects, system upgrades, and service improvements
- Support the implementation of new systems, interfaces, and functionality
- Assist in aligning Radiology systems with wider Trust digital strategies and programmes
8. Asset and System Management
- Support the management, maintenance, and installation of Radiology IT and imaging-related equipment
- Assist in ensuring equipment and systems are operational and available to support clinical services
Person specification
Experience
Essential
- Familiarity with service desk processes, incident logging, and troubleshooting.
Desirable
- Experience supporting system upgrades, data quality tasks, or system configuration.
PERSON SPECIFICATION
Essential
- Higher level education (e.g., HND, Degree) or equivalent technical experience (typically 3 years minimum).
- Evidence of continued professional development
- Proven experience or certification in Microsoft/professional IT disciplines.
Desirable
- Vendor-specific PACS/RIS training (e.g., Sectra, GE, Philips, Fuji).
- Training in information governance, data quality, or clinical systems
- Conversant with Microsoft O365 – Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive and Teams.
Skills and Competencies
Essential
- Ability to prioritise workload and manage multiple tasks in a busy environment.
Desirable
- Ability to assist with system testing, upgrades, and change management processes.
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Applying for this NHS job
This advert is for Radiology Systems Support Officer with The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust in Oswestry, Midlands, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 pro rata per annum. The contract type is Permanent. The application deadline is 22 Jul 2026.
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