Radiology Higher Clerical Officer Band 3

Job details

• Branch: Antrim/Ballymena locality
• Location: Antrim Hospital Site
• Directorate: Surgical & Clinical Services Division
• Functional Area: Admin Services
• Salary: Band 3 (£24,937 - £26,598)
• Contract Type: Permanent
• Opening Date: 11/06/26
• Closes: Thu, 25 June 2026 @ 5:00 PM
• Interview Dates: TBC

Notes

If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

Job Description

Higher Clerical Officer

Band 3, Radiology

Job Description

The Northern Health and Social Care Trust (NHSCT) is responsible for the delivery of safe and effective health and social care (HSC) services to the population of the Northern Trust area in Northern Ireland.

We provide compassionate care with our community in our community. In order to do this we require the commitment of a highly skilled and professional workforce that meets the need of the service.

The diagram below outlines our values and our objectives which support the delivery of compassionate care within our community.

The below diagram details the values and associated behaviours that we expect staff working within Health and Social Care (HSC) to display at all times;

HSC Value

What does this mean?

What does this look like in practice? - Behaviours

Working Together

We work together for the best outcome for people we care for and support. We work across Health and Social Care and with other external organisations and agencies, recognising that leadership is the responsibility of all.

I work with others and value everyone’s contribution

I treat people with respect and dignity

I work as part of a team looking for opportunities to support and help people in both my own and other teams

I actively engage people on issues that affect them

I look for feedback and examples of good practice, aiming to improve where possible

Compassion

We are sensitive, caring, respectful and understanding towards those we care for and support and our colleagues. We listen carefully to others to better understand and take action to help them and ourselves.

I am sensitive to the different needs and feelings of others and treat people with kindness

I learn from others by listening carefully to them

I look after my own health and well-being so that I can care for and support others

Excellence

We commit to being the best we can be in our work, aiming to improve and develop services to achieve positive changes. We deliver safe, high-quality, compassionate care and support.

I put the people I care for and support at the centre of all I do to make a difference

I take responsibility for my decisions and actions

I commit to best practice and sharing learning, while continually learning and developing

I try to improve by asking ‘could we do this better?’

Openness & Honesty

We are open and honest with each other and act with integrity and candour.

I am open and honest in order to develop trusting relationships

I ask someone for help when needed

I speak up if I have concerns

I challenge inappropriate or unacceptable behaviour and practice

JOB DESCRIPTION

JOB TITLE: Higher Clerical Officer Radiology

BAND: 3

DIRECTORATE/DIVISION: Surgery and Clinical Services

INITIAL LOCATION: Antrim

REPORTS TO: Admin and Clerical Team Leader

ACCOUNTABLE TO: Radiology Admin Manager and Radiology Patient Access Manager

FLEXIBLE WORKING

PROVISIONS AVAILABLE: Full-time working - rostered on shifts weekly to facilitate 7 day working

JOB SUMMARY

The post holder will be responsible for working as part of a team and on his/her own initiative within a busy Radiology Service, providing efficient and effective administrative service to the Radiology Directorate.

KEY RESULT AREAS / MAIN RESPONSIBILITIES

The post holder will

Act as a main link for enquiries from within and outside the department an ensure that all information/messages are communicated to relevant staff in an appropriate and timely manner.

Reception duties - first point of contact with radiology patients to include outpatient reception duties, dealing with GP Rapid Response referrals and visiting clinic schedule management.

Appointing duties - using Radiology Information System and Encompass to make, reschedule, cancel and manage appointments appropriately in line with IEAP policy.

Partial booking duties - dealing with patient enquiries, appointment bookings, waiting lists etc.

Telephone duties - dealing with departmental enquiries, which may include taking and passing on of clear and concise messages; and obtaining and passing on of information extracted from records/computer systems.

Comply with all relevant administrative work instructions to ensure safe and effective running of administrative services.

To check on a daily basis that Radiology recommendations are acted upon by the referrer.

To undertake NIPACS safety lists and admin folder lists as directed on a daily / weekly basis.

Daily/Urgent report run - Monitoring of worklist throughout the day and printing, sorting and communicating reports including urgent reports by email or phone if required.

Allocation of scans for reporting to radiologists including expediting any urgent requests via the Allocation email account.

Participate in the Radiographer of the Day (ROD) Co-ordinator role on a rota basis.

Private Image upload using IEP system and export images as appropriate.

Liaison with all stakeholders including professional staff across the Trust, Primary care, Independent Sector providers, other Trusts and multidisciplinary staff .

Deal with patient related enquiries maintaining confidentiality at all times.

Deal courteously with patients/service users and others with whom they come into contact with in the course of their duties.

Responsibility to escalate if necessary to senior management, radiographers, radiologists, modality leads, PACs team where appropriate.

The employee will use the Encompass computerised system and full training will be given.

Deal with complaints from patients and other departments.

Participation in the induction and training of staff within the section and monitoring their progress / development in liaison with the Team Leader.

Be familiar with the rules and regulation applicable to the department.

Treating each patient / staff member as an individual in terms of courtesy, confidentiality, kindness and sympathy.

Participate in projects for the development of the Service as directed by senior management.

To follow all Trust policies and protocols including departmental radiology work instructions.

Attend mandatory training and training updates as required.

Report any incidents or concerns involving patients, staff or equipment.

Participate in the Trust’s appraisal conversations.

Participate in flexible working arrangements to include working on evenings/weekends and Bank Holidays subject to the needs of the Department.

Work in a co-operative and collaborative manner with other staff to ensure smooth running of imaging sessions.

To adhere to IR(ME)R 2000 within the department.

Work in a safe manner with regard to the use of Ionising Radiation complying with relevant Trust/Departmental policies.

Participate and contribute to the Radiology Quality Management System, and corresponding Quality Standard for Imaging (QSI) accreditation process.

Undertake duties, which are required to ensure adequate standards of environmental hygiene and prevent cross infection.

Any other duties and responsibilities appropriate to the grade as directed by Senior managers.

GENERAL RESPONSIBILITIES

Employees of the Trust will be required to promote and support the mission and vision of the service for which they are responsible and:-

At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner

At all times demonstrate practice the HSC values of Working Together, Excellence, Openness & Honesty and Compassion

Carry out their duties and responsibilities in a manner which assures patient and client safety

Comply with all instructions in regard to Infection Prevention and Control

Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them

Comply with the Trust’s Smoke Free Policy

Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations

Adhere to equal opportunities policy throughout the course of their employment

Ensure the ongoing confidence of the public in service provision

Adhere to the Code of Conduct for HSC Employees which aims to guide staff, managers and employers in the work that they do and the decisions and choices they have to make. Professional staff are expected to follow the code of conduct for their own professions as well as this code.

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the NHSCT Raising Concerns Policy and their professional code of conduct, where applicable.

RECORDS MANAGEMENT

All employees of the Northern Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Northern Health and Social Care Trust, including patient/client, corporate and administrative records whether paper based or electronic and also including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant and to comply with the Northern Health and Social Care Trust policies on Information Governance including (for example) the ICT Security Policy, Data Quality and Data Protection Policy and Records Management Policy and to seek advice if in doubt.

SALARY

BAND 3 - £24,071- £25,674 per annum (pro-rata for part-time)

Please note as this role may not meet the minimum salary threshold for a Skilled Worker visa (including a Heath and Care Worker visa) and the Trust will be unable to employ anyone that requires Sponsorship. For further information visit the UK Visas and Immigration website (https://www.gov.uk/government/organisations/uk-visas-and-immigration).

HOURS

Normal full-time hours of duty are 37½ hours per week, exclusive of meal times

MEDICAL

Appointment will be subject to a successful pre-employment health assessment.

HOLIDAYS

27 days each year; 29 days after 5 years’ service; 33 days after 10 years’ service and 10 statutory and public holidays.

PENSION

The post-holder can participate in the Health Social Care Pension Scheme.

NORTHERN TRUST BENEFITS

You can explore the benefits on offer to you in the Northern Trust by clicking here

PROBATIONARY PERIOD

You will serve a probationary period of normally six months.

WAITING LIST

A Trust-wide waiting list may be compiled for similar permanent/temporary, full/part time posts which may arise within the next 12 months.

PAY PROTECTION

Legacy Trust Staff who apply for a promotion after 1 April 2011 should be aware that they will lose their legacy protection arrangements and will be entitled to pay protection in accordance with circular HSS (JNF)(1) 2011. This circular will also apply to legacy staff who are currently in receipt of protection and who move post on promotion.

Completed application forms should be returned to the BSO Recruitment and Selection Shared Services Centre on or before the closing date as stated in the advertisement.

Canvassing, either directly or indirectly, will be an absolute disqualification.

We will review this Job Description and it may include any other duties and responsibilities we determine in consultation with the jobholder. We do not intend it to be rigid and inflexible but rather to provide guidelines within which the jobholder works.

(July 2025)

PERSONNEL SPECIFICATION

Title of Post: Higher Clerical Officer Radiology

Band of Post: 3

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

Volunteering experience may be considered appropriate in particular for roles within the context of direct patient/client care.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Qualifications/ Registration

Experience

5 GCSEs Grade A-C to include English & Maths or equivalent PLUS 1 years Clerical / Admin experience

Or

GCSE Maths and English (Grade A-C) Plus 2 years Clerical / Admin experience

In addition applicants must possess 1 year's experience in the use of Microsoft Office Suite to include Excel and Word Processing.

Equivalent qualifications considered.

Shortlisting by Application Form

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.

Shortlisting by Application Form

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Ability to communicate clearly with patients and other staff

Ability to work as part of a team

Computer literacy

Evidence of ability to meet deadlines, work under pressure and work as a team member

Interview / Test

Knowledge

Knowledge of current Health Service trends that affect the service

Knowledge of the role and function of the Radiology Directorate

Knowledge of computer packages

Knowledge of Radiology IR(ME)R

Knowledge of spreadsheets & databases

Interview / Test

The following additional clarification is provided

Value Based Recruitment

Value Based Recruitment is a process adopted by the Northern Trust to attract and select employees on the basis that their individual values and behaviours align with those of the Trust.

It focuses on the ‘how’ and ‘why’ people do what they do.

Candidates who are short-listed for interview will need to demonstrate at interview that they have the required knowledge, skills, competencies and values to be effective in this new role.

In answering the value based questions you have the opportunity to share examples of when you have demonstrated values relevant to the Northern Trust.

Criminal Offences, Investigations and Charges

Having a criminal record will not necessarily debar you from working with the Trust. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate. Where it is necessary to obtain an Access NI disclosure the Trust operates in line with the Access NI Code of Practice (www.nidirect.gov.uk/publications/accessni-code-practice).

If you require further information or a copy of the policy on the recruitment of ex-offenders or the policy on the Secure Handling, Use, Storage and Retention of Disclosure Information, please contact the Trust Human Resources Department.

As part of the Recruitment & Selection process it may be necessary for the Trust to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

THE NHSCT IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

have the right to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance.

(July 2025)

Job Description Number JD AC7 V1

Date Published November 2024

Review Date November 2026