Radiology CDC waiting List Coordinator

Job overview

An exciting opportunity has become available for a CDC Waiting List Coordinator to join our Radiology Administration team at Weston, this is a full-time position (37.5 hours) working Monday-Friday.

The post holder will assist with and act as a point of contact for all queries relating to Community Diagnostic Centre (CDC) bookings. They will work alongside the administration appointments team to monitor, manage, and validate active and backlog waiting lists.

The administration team is based at the Weston General Hospital site.

Main duties of the job

To liaise with and act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

To monitor, manage and validate active and backlog waiting list data for the CDC.

To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders

Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC

To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information

Assist in training of new members of the team

Maintain, order and/or receipt stationary and essential items, in line with Trust policies

Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW

To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete

Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC

Detailed job description and main responsibilities

To liaise with and act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

To monitor, manage and validate active and backlog waiting list data for the CDC

To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders

Implement the policy and investigate patients who do not attend (DNA) their appointment and follow up CDC Day lists for the different modalities and investigate rejected requests or missing images/reports from the CDC

To initiate appropriate action to address issues to ensure patients do not breach maximum waiting times and ensure patients are given reasonable notice and appropriate information.

Attend appropriate meetings as required by the role’s line manager

Attend training courses as required to support personal development and the needs of the service

Assist in training of new members of the team

Maintain, order and/or receipt stationary and essential items, in line with Trust policies

Where necessary contact patients, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required at UHBW

To record, maintain and update admission information on the Radiology Information system and ensure patients CRIS and PACS records are complete

Be responsible for monitoring and tracking all referrals and rejected requests to and from the CDC

To check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information

To have a clear understanding of RTT and performance targets and utilise reports effectively

Act with flexibility to utilise skills in other functions if and when appropriate or required by the role's line manager

Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times