Job overview
An exciting opportunity exists for a full time Radiology booking co-ordinator/receptionist to join our team.
The Radiology Booking Office provides a patient focused and responsive contact point for patients, ensuring radiology appointments are booked within the specified time limits for a range of imaging modalities.
Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.
Main duties of the job
Radiology Booking Co-ordinators will manage delegated responsibility in operating a full booking process, receiving paper and electronic referrals for Radiology specialties. Each Booking Co-ordinator will have a lead responsibility for clinic management for a group of Radiologists/Specialties. Booking Co-ordinators will be expected to provide cross cover to other modalities in the absence of colleagues and will be expected to work on a rota basis covering NHS/Private patients bookings, imaging exchange and reception.
Detailed job description and main responsibilities
Establish and maintain good working relationships with staff within Access, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.
Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Assistant Service Manager.
Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.
Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.
Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.
Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Assistant Service Manager.
Establish and maintain good working relationships with Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.
Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Assistant Service Manager.
Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.
Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services
Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.
Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Assistant Service Manager.
Person specification
Values
Essential
- Demonstrates commitment to the Trust's published values
Knowledge
Essential
- Good knowledge of computer programmes and inputting of data
- Good knowledge of booking systems and processes
Experience
Essential
- Good computer keyboard skills and knowledge of computer programmes such as Micosoft Office
- Understanding of and commitment to confidentiality and data security requirements
- Experience in an office environment
Qualifications/Training
Essential
- Relevant NVQ Level 3 or demonstrable level of equivalent experience
Skills and Competencies
Essential
- Competent in use of Microsoft office functions, email and internet
- Customer care skills including a pleasant and professional telephone manner and excellent oral and written communication
- Good forward planning and ability to manage and prioritise own workload effectively
- Ability to handle a high volume of work and problem solve
- Able to work flexibly and work as part of a team
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Applying for this NHS job
This advert is for Radiology Booking Co-Ordinator/Receptionist with The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust in Oswestry, Midlands, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum, pro rata. The contract type is Permanent: Full time. The application deadline is 07 Jul 2026.
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