Radiology Admin & Clerical Apprentice

Job overview

**14 Fixed Term Contract - Apprenticeship **

We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Healthcare Support Worker Apprenticeship Standard qualification within the duration of the placement.

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

This is a full time apprenticeship position of up to 37.5 hrs per week and includes dedicated time and support to enable you to work towards their Level 2 Customer Care Apprenticeship.

Interview date: 5th October 2026

Main duties of the job

The Radiology Department at the Norfolk & Norwich University Hospital has a vacancy for a highly motivated and enthusiastic individual to join our Admin & Clerical Team as a Level 2 Apprentice.

The Radiology Department provides diagnostic imaging and therapeutic treatments across a range of specialties across the Trust. We are looking for someone that is passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital

As the successful candidate, you will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

The apprenticeship is a key role in supporting the reception and bookings teams. The role will include greeting patients for their appointments and recording their attendance across a range of modalities and their respective reception desks, booking appointments, dealing with patient queries by phone and providing general office assistance.

The role requires shift work on a roster basis. Shifts times vary with the earliest starting at 7am and the latest finishing at 8pm, Monday to Sunday

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Detailed job description and main responsibilities

Apprenticeship Eligibility Criteria:

All applicants must be:

• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship

Qualifications and Skills Required:

• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent) subject to the job specification
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

The NNUH are pleased to be able to offer a variety of challenging apprenticeships. Should you be selected for interview we may wish to discuss with you a range of alternative positions for you to consider.

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.