Radiography Administration Assistant

Job overview

We are seeking an enthusiastic, highly motivated, and organised individual to join our team as a Radiology Appointment Coordinator for a fixed term post for 9 months. The successful candidate will have excellent communication skills, a professional and courteous manner, and the ability to remain calm under pressure. You will be supporting the extremely busy Radiology departments across the Princess Royal University Hospital, Orpington Hospital, and Beckenham Beacon with the expectation to cover

Main duties of the job

The post holder will be responsible for providing a comprehensive appointment booking service and organising reception desk operations to ensure that all radiology reception areas across three sites are run efficiently and effectively, in line with departmental protocols.

The successful candidate will prioritise patient needs while ensuring compliance with departmental procedures and national booking programme requirements. The role requires a thorough understanding of radiology investigations, healthcare information systems, and appointment booking processes.

The post holder must be proficient in all Microsoft Excel applications and demonstrate excellent interpersonal and communication skills. They must have the ability to multitask, prioritise workloads, and remain effective while working in a fast-paced, high-pressure environment.

Detailed job description and main responsibilities

• Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.
• Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system.
• Responsible for dealing with all referral forms in accordance with the department policies and procedures.
• Responsible for reading and interpreting information on referral forms and become familiar with terminology.
• Answering and dealing with a high volume of calls via the call centre phone system.
• Responsible for ensuring all GP request forms are scanned for reporting purposes.
• Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters
• Responsible for making appointments using the EPIC System adhering to RTT booking targets
• Responsible for accessing appointment booking systems for all routine x-ray, screening and scanning diaries to identify appointment times.
• Responsible for checking waiting lists on EPIC system daily ensuring appointments are made within the department timescales(RTT)
• Responsible for entering data onto EPIC system accurately.
• Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.
• Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance.
• Responsible for reporting equipment/system faults to the IT Department.
• Carryout all other administrative duties e.g. emailing, photocopying, organising porters.
• Observe and maintain strict confidentiality of personal information relating to both patients and staff.
• To be fully aware of safety policies and procedures of working in all radiology areas
• Be fully proficient on all patient information systems throughout the Trust in order to extract information and monitor patients pathways
• To ensure that all daily tasks and ongoing workloads are prioritised and completed within agreed timeframes.
• To cover for colleagues during periods of absence
• To be responsible for negotiating with ward staff to arrange in-patients examinations at a mutually convenient time for the ward and modality.
• Responsible for preparing morning and afternoon in-patients list when required.
• Responsible for preparing porters patient collection list
• To undertake further duties not covered in the job description to ensure smooth running of the department and are deemed appropriate to grade and responsibilities of the post.