Quality and Performance Analyst

Job overview

Are you passionate about using data, quality improvement and performance intelligence to make a real difference to people's lives?

Dorset Work Matters is seeking an enthusiastic and motivated Quality & Performance Analyst to support the delivery and continuous improvement of our highly successful Individual Placement and Support (IPS) service. This is an exciting opportunity to join an innovative partnership between Dorset HealthCare and Dorset Mental Health Forum, helping people experiencing mental health challenges achieve their employment goals as part of their recovery journey.

This newly developed role will play a key part in ensuring Dorset Work Matters continues to deliver high-quality, evidence-based employment support that achieves exceptional outcomes for the people we support.

We are looking for someone with experience in data analysis, quality assurance, performance monitoring or service improvement, with excellent analytical, organisational and communication skills. Advanced Excel skills and experience producing reports and dashboards are essential.

This is an excellent opportunity to join a supportive, innovative and high-performing service that is making a real difference to people's lives across Dorset.

Main duties of the job

Working closely with the Dorset Work Matters Project Lead, Business and Performance teams, Team Leaders and Employment Specialists, you will be responsible for:

• Monitoring and analysing service performance against national IPS standards and local targets.
• Producing performance dashboards, reports and quality assurance information.
• Supporting IPS Fidelity Reviews and undertaking quality improvement activities.
• Undertaking audits, data validation and thematic reviews.
• Identifying trends, risks and opportunities to improve service delivery.
• Developing meaningful performance intelligence to support decision-making.
• Working collaboratively with Dorset Mental Health Forum, Community Mental Health Teams and Trust colleagues.
• Supporting a culture of continuous improvement through data-driven learning and evidence-based practice.

This is an excellent opportunity for someone who enjoys combining analytical skills with a passion for service improvement and making a measurable difference to people's lives.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.

Please note visa sponsorship for this role is unfortunately not available. Please ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements.  Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]