Job overview
The Planned Care Divisional Quality and Patient Safety coordinator will work as part of the Planned Care Divisional management team and will support the Planned Care management team with coordinating and overseeing quality processes to support patient safety, experience and clinical outcomes.
Main duties of the job
The Planned Care Quality and Patient Safety Coordinator will support education and training for staff within the Division on aspects of quality and processes for managing the dimensions of quality (risk management, health and safety, clinical governance, complaints management, audit etc.).
The post holder will promote a psychologically safe culture in which reporting of incidents is actively supported. They will facilitate and coordinate learning responses in line with the Patient Safety Incident Response Framework (PSIRF) PSIRF and the Trust’s Patient Safety Incident Response Plan (PSIRP). They will support improvements in the quality of clinical care and patient safety through sharing of lessons learned as a result of learning responses and supporting implementation and embedding of required practice changes within the Division.
The Planned Care Divisional Quality and Patient Safety Coordinator will offer advice, support and mentorship to service leads on the management and investigation of clinical incidents, promoting a positive quality culture in which continuous improvement in clinical care is sought and achieved.
Detailed job description and main responsibilities
Please refer the attached Job description and specification for detailed Job role, responsibilities .
Person specification
Skills
Essential
- Able to provide and receive information demonstrating good verbal and written communication skills
- Able to analyse situations and facts discussing options where required to manage a given situation
- Strong decision making skills Able to influence and motivate staff
- Able to analyse data and draft a Board level report
- Computer skills, with working knowledge of databases, spreadsheets and presentation packages
- Able to present with confidence
- Able to deliver relevant training to staffing groups in relation to Quality, Patient Safety and Governance
Desirable
- Ability to plan and deliver training
Personal
Essential
- Self- awareness. Commitment to team working Enthusiasm/motivation.
- Approachable and determined.
- Work to own initiative and is flexible/adaptable
Knowledge
Essential
- Able to demonstrate understanding of the NHS Patient Safety Strategy and PSIRF
- Able to demonstrate understanding of the NHS Complaints Standards
- Able to describe the dimensions of quality Knowledge of the CQC Key Lines of Enquiry
- Knowledge of Data Protection
- Knowledge of clinical audit
Desirable
- Knowledge of Risk Assessment in a healthcare setting
Experience
Essential
- Experience of holding a Clinical Risk/Governance role or equivalent
- Managing complaints and Pals contacts
- Family and service user engagement
- Experience of effective team work including working within a multidisciplinary team and the wider healthcare setting
- Experience and ability to provide and receive complex sensitive information
- Able to analyse and interpret facts and make appropriate judgment
- Experience of collating and presenting Divisional and Board level reports
- Experience of undertaking Learning responses
- Experience of audits
- Experience of planning own workload and meeting agreed deadline
- Experience of communicating Involvement at regional level in a quality Governance capacity Experience of delivering training Application Form/CV and interview with the legal team to support inquests and information for litigation
- Experience of FOI and SAR process
Desirable
- Involvement at regional level in a quality Governance capacity Experience of delivering training
Qualifications
Essential
- Degree or equivalent experience in Quality, Governance and Patient Safety
- Certification in PSIRF methodology and Learning Responses
Desirable
- Previous experience of developing an aspect of quality patient safety; patient experience; Certification in a legal processes
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Applying for this NHS job
This advert is for Quality and Patient Safety Co-ordinator with Epsom and St Helier University Hospitals NHS Trust in Carshalton, London, England. It is listed as a Band 7 Administrative and IT role. The advertised salary is £55,524 - £62,652 Pa incl HCAS Outer pro rata. The contract type is Permanent. The application deadline is 12 Jul 2026.
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