Job overview
The Welsh Ambulance Services NHS University Trust are looking for a dynamic Listening to People Administrator to join our Patient Safety and Listening To People workstreams. The role is varied and rewarding, where you will play a vital role in supporting work that helps keep patients safe across the Trust and responding to patient concerns.
Working closely with specialist patient safety colleagues and the Listening to People team, the role involves handling highly sensitive information and supporting colleagues and the public. The work you do will cover 999 emergency responses, face to face and remote clinical care, planned healthcare transport and the 111 service.
This post will initially be based in the Patient Safety team. The base for the position will be at either Matrix One - Swansea or Beacon House – Cwmbran and will be confirmed on appointment. Please note that the job description is awaiting an update to reflect the new Listening to People Guidance.
Main duties of the job
Registering patient safety incidents, complaints and case summaries from the Medical Examiner, the post holder will possess proven experience in healthcare and/or administrative functions and will be proficient in the use of a variety of IT systems. You will be responsible for recording information promptly and maintaining accurate records as well as ensuring that all information is handled appropriately, confidentially, and in line with organisational policies, procedures, and legislative requirements. You will offer support to some internal meetings and have a flexible approach to working alongside colleagues in a welcoming and fast-paced team.
The role offers exposure to a variety of clinical governance work and is an excellent development opportunity for anyone interested in patient experience or patient safety.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
Person specification
Values
Essential
- Able to demonstrate the Trust values. Self-Motivated. Flexible approach to work. Team player, and able to work as part of a team. Able to work on own initiative.
Experience
Essential
- Experience of working in an administrative environment, including co-ordinating diaries/rotas and allocating tasks, as well as dealing with complex queries.
Desirable
- Experience of working in a Health Service environment.
Aptitude and Abilities
Essential
- Good telephone manner. Excellent communication skills. Advanced keyboard / word processing skills. Familiar with Microsoft Office packages. Ability to work under pressure. Ability to meet deadlines. Ability to suggest changes to administrative practices to improve performance of the team.
Desirable
- Ability to speak Welsh.
Qualifications and/or Knowledge
Essential
- NVQ level 3 in Business and Administration or equivalent qualification / experience. RSA Stage II typing / word processing qualifications or equivalent.
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Applying for this NHS job
This advert is for Putting Things Right Administrator with Welsh Ambulance Service NHS Trust in To be confirmed. It is listed as a Administrative and IT role. The advertised salary is £26813.00 to £27890.00. The contract type is Permanent. The application deadline is 01 Sep 2026.
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