Project Support Officer

Job overview

Lewisham and Greenwich NHS Trust is delighted to offer two fantastic opportunities to join our dynamic Improvement Delivery Team. The Improvement Delivery Team's mission is to foster a culture of improvement-led delivery by enhancing capability in improvement, programme, and change management, while empowering teams to implement changes in their own services. The team provides expertise in these areas, delivering a trust-wide improvement training program and offering support and coaching to staff involved in transformation projects. The team also promotes engagement, monitors progress, and facilitates the spread of learning across the organization.

The postholder will play a major role in providing high quality administration and project support service to the Improvement Delivery Team. The post holder will work as part of the central team and within different project and programme teams and as such, will be required to carry out other support and secretarial tasks. The postholder will provide support for improvement programmes, efficiency projects and IT projects and assist in the implementation and delivery of actions to support the delivery of projects and programmes. The requirements of the role will vary from time to time according to need. The postholder will support the delivery of projects and complete pieces of work relating to improvement, efficiency and IT Projects.

Main duties of the job

This role is site based providing efficient administrative and project support to the Improvement Delivery Team, crucial for the success of multiple projects, programmes, and training sessions. Key tasks include collaborating with Programme and Project Managers to manage actions, maintain a central library of documentation, and ensure accurate records. You will organise and attend regular update meetings, facilitate stakeholder engagement events, and support clinical audits and performance meetings.

Responsibilities also include delivering comprehensive project support, such as administration, scheduling, and using service improvement tools. The role demands proactive management of project issues, taking initiative to resolve urgent matters, and leading specific project stages as directed. Effective communication of complex information is essential, requiring strong influencing and negotiating skills.

Additionally, you will collect and analyse project data, preparing reports to monitor progress and support decision-making processes. Mastery of tools such as MS Excel, SharePoint, Power BI and Power Automate are vital to ensure timely and successful project outcomes.

Detailed job description and main responsibilities

Key Result Areas & Performance

• Provide a highly efficient and effective administrative and project support service to the Improvement Team including for projects, programmes and training sessions

• Work with relevant Programme Managers and Project Managers to manage and deliver key actions and tasks to keep projects on track.

• Maintain a central library of project and programme documentation and to maintain accurate records and files on the improvement and transformation portfolio and associated workstreams.

• Be responsible for organising and attending regular project and programme update meetings.

• Support the facilitation and organisation of key stakeholder engagement events, workshops, clinical audits and performance meetings.

• Be responsible for providing and coordinating a comprehensive support service to projects, including general administration, project scheduling and basic facilitation using agreed service improvement tools and techniques.

• Utilise significant personal initiative to deal with project issues on behalf of the project team and process matters arising on a daily basis, taking appropriate action to ensure urgent issues are dealt with appropriately.

• Lead on agreed aspects or stages of a project as directed and supported by senior team members.

• Communicate complex information clearly and effectively within the project team and others using a range of influencing and negotiating skills, receiving, handling and forwarding as necessary incoming and outgoing correspondence.

• Collect and produce statistical, project and other information on an ad-hoc and regular basis and prepare reports for circulation within the team and the wider organisation.

• Monitor progress of projects and set-up scheduling processes for project plans using MS Excel.

• To create new reporting tools and databases using tools such as MS Excel, SharePoint, Power BI and Power Automate.

• Act as first point of contact for project enquiries, including telephone and post enquiries, taking and passing on messages, drawing these to the attention of the relevant persons promptly