Job overview
Lancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint a motivated and dynamic Project Support Officer to join our Outpatient Booking Services team.
We are seeking a motivated individual to support the effective delivery and ongoing development of outpatient services. The post holder will play a key role in managing clinic templates and maintaining digital appointment systems, including electronic letters, SMS, and voice messaging services.
You will provide support for key digital platforms such as Attend Anywhere and the NHS e-Referral Service (e-RS), ensuring systems are used effectively to enhance patient access and experience. Working closely with outpatient booking teams, stakeholders, Digital Health Informatics, and divisional colleagues, you will help drive service improvements and support both current operations and future developments.
The role includes analysing and presenting data to inform decision-making, supporting audits and incident reviews, and identifying opportunities to improve systems and working practices.
Main duties of the job
- Ensure all outpatient clinic templates are accurately created, maintained, and aligned with departmental guidelines.
- Maintain and support electronic appointment systems, including appointment letters, SMS, and voice messaging services.
- Provide ongoing support for digital platforms such as Attend Anywhere and the NHS e-Referral Service (e-RS).
- Develop and maintain effective working relationships with key stakeholders, project teams, Digital Health Informatics staff, and divisional support colleagues.
- Support outpatient booking teams with both day-to-day operations and the implementation of current and future developments.
- Identify opportunities for service improvement and contribute recommendations for enhancements and change requests.
- Promote and support improved working practices through service and system developments.
- Collate, analyse, and present data to inform decision-making and support service improvements and future planning.
- Assist with incident reviews and carry out system audits to ensure data accuracy and compliance.
- Demonstrate professional behaviour at all times, adhering to Equality and Diversity standards.
Detailed job description and main responsibilities
Key Responsibilities:
- Maintain outpatient clinic templates in line with departmental guidelines.
- Manage electronic appointment systems, including letters, SMS, and voice messaging.
- Support digital platforms such as Attend Anywhere and e-RS.
- Work with stakeholders and support teams to deliver service improvements.
- Assist outpatient booking teams with operational and system developments.
- Identify and implement service enhancements and improved working practices.
- Analyse and present data to support performance and future planning.
- Support audits and incident reviews to ensure data accuracy and compliance.
Person specification
Knowledge and Experience
Essential
- Substantial experience working within office administration
- Intermediate knowledge of IT systems and software programmes such as outlook, word, excel PowerPoint and access.
- Significant experience of common office processes, such as maintenance of diaries and arrangement of meetings.
- Experience in liaising with internal and external colleagues, with ability to take clear and accurate messages and ensure they are passed on appropriately.
- Experience of working as part of a team and in isolation
- Experience in dealing with Clinicians and/or other senior managers.
- IT related experience
Desirable
- Previous experience of working for a senior Manager / Director
- Experience of financial systems to support Network budget systems/processes
- Experience of minute taking
Education and Qualifications
Essential
- General education to GCSE level or equivalent
Desirable
- IT qualification
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Applying for this NHS job
This advert is for Project Support Officer with Lancashire Teaching Hospitals NHS Foundation Trust in Preston, North West, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is Permanent. The application deadline is 29 Jul 2026.
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