Job overview
Are you interested in working in the digital space? Passionate about improving health and care through providing digital support services and helping to future proof our NHS through digital transform? If the answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team.
We are looking for a highly motivated and driven individual with exceptional communication and organisational skills. We are looking for someone who is eager to empower end users in the use of IT systems, be that via day-to-day training on Clinical and Admin systems, or via the implementation of project workstreams such as new system rollouts. We are a collaborative team, working across different local organisations to achieve shared goals, ultimately to provide the highest level of patient care possible.
Main duties of the job
The main responsibilities of the Project Implementation and Training Officer role include:
- Deliver a range of training to meet the needs of customers, including new starters and existing end users involved in new projects/systems.
- Ability to deliver training in a variety of formats, i.e., virtual, formal classroom, 1-2-1 tutor led, small group, and demonstration sessions.
- Creation of system specific training packages and supporting materials, e.g., creation and upkeeps of lesson plans, quick reference guides and eLearning.
- Administration requirements of the team in booking training, dealing with queries, and providing advice and guidance around system functionality.
- Interrogating systems functionality, investigating issues and problem solving, working towards being a systems expert.
- Encourage and facilitate the development and systems knowledge within the team to achieve shared business goals.
- Record details of all training undertaken, assist in the collection of training statistics, evaluation results and reports.
Detailed job description and main responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person specification
Experience
Essential
- Experience in an implementation or training environment
- Prior experience of delivering and developing training including the development of appropriate training materials.
- Ability to present material accurately to a wide ranging audience
- Experience of working as part of a customer focussed team
- Experience of identifying training needs, designing training to meet these needs and carrying out evaluation of training delivered
- Excellent communication skills – written, verbal and interpersonal
- Excellent organisational skills
- Excellent time-management skills with a pro-active and flexible approach
- Experience and ability to develop and maintain effective working relationships with project managers, with project team members, and with staff in the NHS.
- Experience of service redesign and changing working practices
Desirable
- Experience of using computer based systems in the NHS
Qualifications
Essential
- A relevant degree or Level 4/5 training certificate or equivalent training experience
- In possession of the ECDL/MOST qualification
- Knowledge of and experience of working in a PRINCE2 project management environment
- Excellent IT skills with Advanced Keyboard skills
- Knowledge of project management and business change tools such as Microsoft Project & Microsoft Visio
Desirable
- Level 3 Training and Education Award or equivalent
- In possession of or working towards the completion of the Advanced ECDL
- On-going personal and professional development
- Membership of a professional body (ie. UKCHIP, Institute of IT Training, BCS)
- PRINCE 2 project management qualification
Knowledge Requirements
Essential
- Working knowledge of MS Windows Office, internet and email applications up to subject matter expert level
- Knowledge of the Data Protection Act and issues around data confidentiality
- Extensive knowledge of clinical and business functions across the local health community
- Detailed knowledge and awareness of uses of Health Informatics across the NHS
- Detailed understanding, interpretation and application of appropriate business system process redesign models along with project implementation and training experience.
Desirable
- A clear understanding of the local and national IT strategic requirements and plans. Understanding of Change Management processes applied to project implementations across the NHS.
Contractual Requirements
Essential
- Ability to work flexibly, outside normal office hours, in order to suit the needs of the users.
- Ability to travel in order to attend meetings/deliver training at the point of need.
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Applying for this NHS job
This advert is for Project Implementation and Training Officer with Sherwood Forest Hospitals NHS Foundation Trust in Sutton In Ashfield, Midlands, England. It is listed as a Band 5 Administrative and IT role. The advertised salary is £32,073 - £39,043 per annum pro rata. The contract type is Permanent. The application deadline is 19 Jul 2026.
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