Job overview
The Programme Director – Outpatient Transformation will provide senior leadership for a Trust-wide programme to redesign, improve and modernise outpatient services across Hampshire Hospitals NHS Foundation Trust. The post holder will be responsible for establishing and leading a structured programme of work that improves patient access, reduces unnecessary follow-up activity, supports elective recovery, strengthens productivity and enables more personalised, digitally enabled outpatient care.
Working to the Director of Transformation and with a dotted line to the Chief Operating Officer, the post holder will act as the senior programme lead for outpatient transformation, bringing together clinical, operational, digital, analytical, workforce, finance and patient experience expertise to deliver measurable and sustainable change.
Main duties of the job
- Lead the Trust-wide Outpatient Transformation Programme, delivering improvements in patient access, productivity, service sustainability and patient experience.
- Work with clinical, operational and corporate teams to redesign outpatient pathways and implement innovative models of care, including digital and personalised outpatient services
- Develop and deliver a robust programme plan, ensuring effective governance, risk management, benefits realisation and performance reporting.
- Use data, evidence and stakeholder insight to identify opportunities for improvement and support informed decision-making across specialties and services.
- Lead the delivery of productivity and efficiency improvements through better utilisation of capacity, improved processes and reduction of unnecessary follow-up activity.
- Build strong relationships with clinicians, operational leaders, patients and partners to secure engagement, ownership and successful implementation of change.
- Prepare high-quality reports and presentations for senior leaders and Trust governance forums, providing assurance on progress, risks and benefits.
- Ensure all transformation proposals consider quality, safety, workforce, equality, digital and financial implications.
- Provide visible leadership to programme teams and workstream leads, fostering a culture of innovation, collaboration and continuous improvement.
Detailed job description and main responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
Person specification
Skills
Essential
- Highly developed leadership, communication, negotiation and influencing skills
- Ability to analyse complex information, identify key issues and translate them into clear plans and decisions.
- Ability to produce high-quality reports and presentations for senior audiences
- Able to manage ambiguity, competing priorities and complex stakeholder relationships
Knowledge
Essential
- Strong understanding of NHS operational pressures, elective care, outpatient services and transformation approaches
- Knowledge of programme management, quality improvement, change management and benefits realisation
- Understanding of quality, safety, equality, finance, workforce and digital considerations in service change
Experience
Essential
- Significant senior experience leading complex transformation or service improvement programmes in a large, complex organisation
- Proven experience of working with senior clinical, operational and corporate stakeholders
- Experience of programme governance, risk management, benefits tracking and assurance reporting.
- Experience of delivering change in a healthcare setting
Desirable
- Experience of outpatient, elective recovery or planned care transformation
- Experience of working across acute and system partners
- Experience of digital outpatient solutions and pathway redesign
Qualifications
Essential
- Educated to master’s level or equivalent senior-level experience
- Evidence of continuing professional development
- Programme or project management qualification or equivalent experience.
Desirable
- MSP, PRINCE2, Agile, Lean, QSIR or equivalent improvement qualification
- Leadership or management qualification
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Applying for this NHS job
This advert is for Programme Director – Outpatient Transformation with Hampshire Hospitals NHS Foundation Trust in Basingstoke & North Hampshire Hospital / Royal Hampshire County Hospital. It is listed as a Manager and corporate role. The advertised salary is £94356.00 to £108814.00. The contract type is Secondment: 12 months. The application deadline is 23 Aug 2026.
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