Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
12 listedRequirements the employer expects applicants to meet.
- Qualifications
Strongly target-driven with a customer-focused approach
- Qualifications
Confident using a range of systems and technology
- Qualifications
Enjoy working in a fast-paced, collaborative team environment
- Qualifications
Strong communication and interpersonal skills
- Qualifications
Able to work effectively within a hub while supporting a national sales framework
- Qualifications
Working Hours
- Qualifications
37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm.
- Qualifications
Saturday: 9:00am – 4:00pm (as required)
- Qualifications
What to expect during the selection process
- Qualifications
Stage 1: Online Assessments (20 mins) Short personality and judgement test. Successful candidates progress to Stage 2.
- Qualifications
Stage 2: Video Interview (20 mins) 4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
- Qualifications
Stage 3: Face-to-Face Interview Visit a Patient Support Centre to learn more about the role and for us to get to know you
Desirable
Not listed in the available specification.
Spire Healthcare is recruiting a Self-Pay Advisor to join our Patient Support Centre Sales team based in Seaham. This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided. This is initially a fixed term contract for 12 months
The Self-Pay Advisor is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.
About the Patient Support Centres
The Patient Support Centres provide clinically aligned administrative services across inpatient admissions, outpatient activity and self‑pay pathways. The service supports the effective management of patient enquiries and booking processes on behalf of the hospitals it serves, ensuring accuracy and a high standard of patient experience.
Key Responsibilities
- Manage self-pay patient enquiries via telephone, email and online platforms
- Handle enquiries from initial contact through to appointment booking
- Convert warm leads into appointments and sales to meet KPI targets
- Deliver a high standard of customer service in line with private healthcare expectations
- Manage and prioritise your own workload effectively
- Use multiple systems to support enquiry handling and booking processes
- Promote Spire’s Values and Purpose, contributing to a culture of service excellence
- Build positive relationships through clear and effective communication
About You
- Strongly target-driven with a customer-focused approach
- Confident using a range of systems and technology
- Enjoy working in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Able to work effectively within a hub while supporting a national sales framework
Working Hours
37.5hrs per week, worked across, Monday to Friday between 8:00am and 7:00pm.
Saturday: 9:00am – 4:00pm (as required)
What to expect during the selection process
- Stage 1: Online Assessments (20 mins) Short personality and judgement test. Successful candidates progress to Stage 2.
- Stage 2: Video Interview (20 mins) 4 scenario-based questions. Successful candidates are invited to a face-to-face interview.
- Stage 3: Face-to-Face Interview Visit a Patient Support Centre to learn more about the role and for us to get to know you
Benefits
- 35 days annual leave inclusive of bank holidays
- Competitive pension with flexible retirement options
- ‘Spire for You’ benefits platform with cashback and discounts
- Free Bupa health screening
- Private medical insurance
- Life assurance
Spire Healthcare is one of the UK’s leading independent healthcare providers, operating hospitals and clinics across England, Wales and Scotland. We are proud to be an equal opportunities employer and are committed to creating an inclusive environment where our people can thrive.
We reserve the right to close this vacancy early if sufficient applications are received.
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Applying for this NHS job
This advert is for Private Patient Sales Advisor FTC with Spire Healthcare Ltd in United Kingdom. It is listed as a Advisor role. The application deadline is 30 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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