Private Patient and Overseas Visitor Manager

Job overview

The Commercial Services Department is looking for a full-time Private Patients and Overseas Manager. This is an exciting role for someone looking for a challenge and opportunity to develop their skills and experience in a fast-paced environment.

The post holder will lead on and have up to date knowledge of and be conversant with the Overseas Regulations and the future direction of the Department of Health, NHS England, Fraud Office, Immigrations and Sanctions in this regard. The post holder will lead on the private patient throughput within the Trust, focusing on the Lindsey Private Patient Service, including Cosmetic Plastic Surgery, Income and Overseas Visitors re-chargeable activity.

The post holder will liaise frequently with consultants, clinical and non-clinical staff. This is an ideal role for those who enjoy meeting people and have customer service experience. You will have the opportunity to meet people from all over the world who are either settling in the UK or who are here visiting as well as helping private patients access their care.

Main duties of the job

The post holder will lead on and have up to date knowledge of and be conversant with the Overseas Regulations and the future direction of the Department of Health, NHS England, Fraud Office, Immigrations and Sanctions in this regard. The post holder will lead on the private patient throughput within the Trust, focusing on the Lindsey Private Patient Service, including Cosmetic Plastic Surgery, Income and Overseas Visitors re-chargeable activity.

The post holder will maintain and coordinate Private Patients and Overseas Service Developments and restructure of, when applicable, to enhance the service further. This will include researching and implementation of new procedures to complement the existing service involving both clinical and non-clinical representatives.

This will involve a proactive and hands on knowledge of the business, market trends, the gathering of activity and information to enable remodelling to promote quality improvements. The post holder will ensure the strategies are communicated and kept up to date and changed when demand / service remodelling dictates.

Detailed job description and main responsibilities

To be responsible for the coordination of projects for achieving cost efficiencies within the Private and Oversea Visitor services.

To understand the market share and provider competition of the services. This will include the development of business cases or option appraisals for investment, and the management of resources allocated to take forward those initiatives (e.g. capital or non recurrent expenditure).

The post holder will be responsible for expanding, developing and marketing the service, including liaising with clinicians, organising and presenting for marketing events/Open Evenings, designing of new marketing promotional materials i.e. booklets, website, stands etc.

The post holder will be required to work closely with other departments, directorates and groups in line with the Private Patient and Overseas Patient agenda and service developments. This will include leading on the private patient and overseas programmes, and the streamlining of processes to ensure all activity and financial data is captured and recorded.

The post holder is responsible for managing the accuracy of income and expenditure for the Service. Including the processes for data capture and reporting to numerous Directorates internally and externally. This includes maintaining the debt levels for the Service, chasing for outstanding debts to both private and overseas patients, and insurance companies, through to forwarding onto Debt Collecting companies. This will involve collaboration with external bodies to try to secure outstanding income to the Trust and agreeing payment plans where applicable.

The post holder is responsible for the development of Private and Overseas service strategies and plans that protect and develop the services, and which meet the requirements of Commissioners and the expectations of patients.

To ensure that the Directorate of Estates and Facilities understand the anticipated volumes of service and access to clinical facilities that will be required by the Service, and the anticipated pattern of access. Based upon this understanding of volume and pattern, the post holder will liaise with clinical and non-clinical staff to reach agreement for access to those services.

To ensure that the private patient capacity plan is implemented effectively, and that planned events (e.g. outpatient clinics and theatre lists) occur as planned and achieve the level of productivity required.

Working with others, e.g. in Finance and Information Services, to understand the Services current trading position, including income, expenditure and profitability. This will include analyses of income, expenditure, activity, etc built up from individual clinicians and clinical teams.

To advise and develop procedures and policies that may need to be drawn up and refreshed from time to time to ensure the smooth running of administration process for the private patient and overseas visitors functions.

To take the lead in marketing the services provided by the Service to both patients and Commissioners, working with colleagues in other Directorates on collective actions where appropriate.

The post holder is responsible for the overall management and supervision of the administrative arrangements governing the recharging of private patient and overseas visitors activity including marketing campaigns, Open Evening events, auditing effectiveness, liaising with key stakeholders to promote and develop the services.

To line manage staff within the private patient and overseas patient function, and to liaise closely with all other members of staff within the patient administration function, Ward staff, Ward/Senior Management and operational groups to ensure that administrative arrangements relating to private patients and overseas visitors work effectively. The line management of the team will ensure that objectives are set, PADRs are conducted, regular team meetings and scoping of workloads are carried out.

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients.  We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

To learn more about Northern Lincolnshire and Goole NHS Foundation Trust, and discover the unique benefits on offer to employees, view our latest videos, plus more, please visit our recruitment website at https://join.humberhealthpartnership.nhs.uk/

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Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.