Job overview
Part Time - 22.5 Hours
Fixed Term Post (Maternity Leave) Until April 2027
To provide a comprehensive administrative/secretarial service to the Oversea/Private Patient Department: necessitating contact with external bodies, clinical, nursing, management, executive and clerical staff.
Dealing effectively and efficiently with processing of daily workloads and ad hoc office duties.
The post holder will have a strong customer focus to ensure effective and professional operation of the service. There will be an element of out of hours work required so a degree of flexibility is essential.
Due to the short term nature of this post, Candidates who do not hold existing right to live and work in the UK, at the time of application will not progress through shortlisting stage.
Main duties of the job
Supporting the Overseas/Private Admin Lead within the Surgical Care Directorate.
Ensure all patients enquiring about services are fully informed of the cost of prospective procedures and availability.
Provide comprehensive written quotes for treatment on request
Liaise with Private Insurance Companies to confirm authorization numbers obtained prior to booking patients in for appointment/admission.
Ensure all relevant patient documentation is available for Consultant to view prior to appointment.
Ensure the confidentiality and security of patients financial and personal information is maintained at all times.
Prioritise workload distributing/redirecting as necessary and within required deadlines.
Communicate and support all personnel and departments operationally with overseas and private patient requirements.
Ensure all patients receive appropriate documentation relating to admission/appointment and ensure hospital systems are updated.
Raise invoices in a timely manner.
Collect and reconcile payments from patients ensuring
Detailed job description and main responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Advertising date: 2nd July 2026
Closing date: 17th July 2026
Shortlisting date: 22nd July 2026
Proposed Interview date: 28th July 2026
Please note, this post may close earlier than advertised if a sufficient number of applications are received.
Person specification
Other
Essential
- Able to work the hours and undertake duties required
- Ability to build and maintain good working relationships
Skills
Essential
- Self-motivated and able to work with limited supervision
- Ability to use own initiative and work independently
- Manage / prioritise own workload
- Excellent communication skills
- Ability to maintain control of sensitive/stressful situations
- Ability to accurately maintain computerised and manual filing systems and documentation.
- Ability to supervise and motivate a team
- Good time management skills
- Have up to date knowledge of Department of Health Overseas Policies
Knowledge
Essential
- Excellent IT Skills
- Microsoft Office Experience ( Microsoft Access & Excel )
- Ability to work as part of a team
- Significant experience in a similar role or equivalent knowledge
Qualifications
Essential
- NVQ 3 or equivalent
Desirable
- RSA / OCR III or equivalent Word Processing Skills
- RSA / OCR III or equivalent Audio-typing Skills
- Knowledge of Medical Terminology
- Shorthand Skills
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Applying for this NHS job
This advert is for Private Patient and Overseas Administrator with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, North West, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is Fixed term: 9 months (Maternity leave cover until April 2027). The application deadline is 17 Jul 2026.
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