Primary Care & Single Point of Access Co-ordinator - Health and Community Care

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Please note that this post will not be eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa routes.

The Primary Care Team specifically are responsible for the direct delivery of the transformation of Primary Care Services, through key programmes of work including the Primary Care Implementation Plan, Unscheduled Care and other relevant initiatives.

Key functions of the service include service development, contributing to service planning, delivering and supporting service improvement activities directed by the Primary Care Transformation Manager which falls under the remit of the wider Health & Community Care Directorate.

Providing support, guidance and direction to a full range of services including Primary Care Contractors (General Practice, Dental, Pharmacy and Optometry), Advanced Nurse Practitioners, Adult Community Nursing, and a broad range of multidisciplinary teams and services. The team sits within the overarching Health and Community Care Directorate and are responsible for the delivery of a range of local and area wide services within Primary Care.

The role:

The post–holder will:

Play a vital role in the onward development, roll out and co-ordination of the new Single Point of Access (SPOA) Model in the management of Urgent Care. The SPOA model will co-ordinate home visit requests by referral from General Practices. The visits will be delivered by our Advanced Nurse Practitioner Team.

This post will provide a confidential, comprehensive, and varied co-ordination role to Primary Care and Advanced Nurse Practitioner Services. The post-holder is required to use initiative and resource while exercising a high degree of confidentiality, diplomacy and tact. The post-holder is required to have proficient communication skills, including responding to referral requests from GP Practices. They are required to ensure that information is passed on accurately and timeously to the teams they are supporting.

The post-holder operates within pre-determined procedures and parameters and is required to act independently, prioritising work with periodic review from line manager.

Duration, Location, and Working Pattern:

Secondments will be considered with line manager approval or Fixed Term for a period of 12 months.

Job share will be considered.

• Location based in Greenock Health Centre.
• Full-time position of 36 hours per week.
• Shift pattern for this post is Monday - Friday, covering from 8.30am.

Key responsibilities:

Under the general direction of the management of the Primary Care Team the post-holder will be

expected to undertake most or all of the following responsibilities:-

General

1. Provide a high quality administrative and secretarial service to the multi-disciplinary team.

2. Deal with telephone and face-to-face enquiries as received, providing information as required. Direct and prioritise enquiries as appropriate.

3. Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures.

4. Book rooms using electronic or paper formats and ensure that rooms are set up appropriately

5. Using electronic patient management system (EMIS, CNIS, Trakcare, Clinical Portal), arrange home visit allocations for ANPs.

6. Book interpreters.

7. Any other duties as required.

Knowledge, training, qualifications and/or experience required to do the job:

• Must be able to demonstrate advanced keyboard skills.
• Must be able to demonstrate proficient typing skills.
• Good command of verbal and written English.
• Thorough knowledge of own department and organisation gained through prior experience within the organisation, induction, or period of orientation.
• Should be willing to participate in short courses or more formal training opportunities to improve skill level.
• Knowledge of Primary Care or / Clinical Systems are advantageous
• There will be an on-going requirement to have a personal development plan agreed with the manager which will include participation in training and development to develop and update skills as service develops and evolves.
• Organisational skills, including ability to deal with a range of non-routine tasks, apply problem solving skills and ability to manage conflicting demands.

Personal Attributes

• Team player
• Attention to detail
• Highly motivated and enthusiastic
• Time management skills
• Organisational skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Name: Pauline AtkinsonPost title: Primary Care Transformation ManagerEmail: pauline.atkinson@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Please note that this post will not be eligible for sponsorship under the Skilled Worker visa or Health and Care Worker visa routes.

The Primary Care Team specifically are responsible for the direct delivery of the transformation of Primary Care Services, through key programmes of work including the Primary Care Implementation Plan, Unscheduled Care and other relevant initiatives.

Key functions of the service include service development, contributing to service planning, delivering and supporting service improvement activities directed by the Primary Care Transformation Manager which falls under the remit of the wider Health & Community Care Directorate.

Providing support, guidance and direction to a full range of services including Primary Care Contractors (General Practice, Dental, Pharmacy and Optometry), Advanced Nurse Practitioners, Adult Community Nursing, and a broad range of multidisciplinary teams and services. The team sits within the overarching Health and Community Care Directorate and are responsible for the delivery of a range of local and area wide services within Primary Care.

The role:

The post–holder will:

Play a vital role in the onward development, roll out and co-ordination of the new Single Point of Access (SPOA) Model in the management of Urgent Care. The SPOA model will co-ordinate home visit requests by referral from General Practices. The visits will be delivered by our Advanced Nurse Practitioner Team.

This post will provide a confidential, comprehensive, and varied co-ordination role to Primary Care and Advanced Nurse Practitioner Services. The post-holder is required to use initiative and resource while exercising a high degree of confidentiality, diplomacy and tact. The post-holder is required to have proficient communication skills, including responding to referral requests from GP Practices. They are required to ensure that information is passed on accurately and timeously to the teams they are supporting.

The post-holder operates within pre-determined procedures and parameters and is required to act independently, prioritising work with periodic review from line manager.

Duration, Location, and Working Pattern:

Secondments will be considered with line manager approval or Fixed Term for a period of 12 months.

Job share will be considered.

• Location based in Greenock Health Centre.
• Full-time position of 36 hours per week.
• Shift pattern for this post is Monday - Friday, covering from 8.30am.

Key responsibilities:

Under the general direction of the management of the Primary Care Team the post-holder will be

expected to undertake most or all of the following responsibilities:-

General

1. Provide a high quality administrative and secretarial service to the multi-disciplinary team.

2. Deal with telephone and face-to-face enquiries as received, providing information as required. Direct and prioritise enquiries as appropriate.

3. Receive visitors (including patients and members of the public) to the premises in a polite and helpful way in accordance with local procedures.

4. Book rooms using electronic or paper formats and ensure that rooms are set up appropriately

5. Using electronic patient management system (EMIS, CNIS, Trakcare, Clinical Portal), arrange home visit allocations for ANPs.

6. Book interpreters.

7. Any other duties as required.

Knowledge, training, qualifications and/or experience required to do the job:

• Must be able to demonstrate advanced keyboard skills.
• Must be able to demonstrate proficient typing skills.
• Good command of verbal and written English.
• Thorough knowledge of own department and organisation gained through prior experience within the organisation, induction, or period of orientation.
• Should be willing to participate in short courses or more formal training opportunities to improve skill level.
• Knowledge of Primary Care or / Clinical Systems are advantageous
• There will be an on-going requirement to have a personal development plan agreed with the manager which will include participation in training and development to develop and update skills as service develops and evolves.
• Organisational skills, including ability to deal with a range of non-routine tasks, apply problem solving skills and ability to manage conflicting demands.

Personal Attributes

• Team player
• Attention to detail
• Highly motivated and enthusiastic
• Time management skills
• Organisational skills

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Name: Pauline AtkinsonPost title: Primary Care Transformation ManagerEmail: pauline.atkinson@nhs.scot

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early to the volume of response. Please submit your application form as soon as possible.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.