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Job overview
Provide comprehensive administrative and secretarial support to the Primary Care Team.
To facilitate the delivery of the primary care services and to enable it to function effectively and to support the expansion of this critical support service.
This will involve undertaking administrative and clerical duties to assist with the co-ordination, day-to-day organisational processes to ensure effective teams and safe delivery of services
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The post holder is expected :
Provide comprehensive administrative and secretarial support to the Primary Care Team which will include managing diaries, emails and compose routine letters, memos and emails on daily basis.
Provide quality administrative and secretarial support to a range of Primary Care Services and making full use of available technology.
Plan and prioritise own workload and re-adjust meeting arrangements, deal with conflicting diary appointments and use own judgement to make alternative plans and meeting arrangements for the Primary Care Team.
Act as first point of contact for salaried staff, independent contractors and patients in relation to queries regarding a range of Primary Care Services.
Liaising with members of the public and dealing with potentially sensitive information in relation to patient queries about Primary Care Services. Patients are often elderly, and there are barriers to communicating with them which requires tact.
Assist in the maintenance and update team training programmes and rotas, and where necessary ensuring distribution to line managers.
Further information in full Job Description.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person specification
Other
Essential
- Light physical duties
Experience
Essential
- Previous NHS experience.
- Knowledge of office practices and able to establish new processes.
- Ability to work independently.
Desirable
- Experience of working in Primary Care environments.
Circumstances
Essential
- Able to travel to UHB community sites in a timely manner.
Personal Qualities
Essential
- Flexible approach to work
- Remain calm under pressure.
- Ability to work as part of a team or as an individual using personal initiative to resolve problems.
Desirable
- Ability to work to deadlines.
Aptitude and Abilities
Essential
- Excellent communication and customer care skills and a good telephone manner.
- Good organisational and time management skills.
- Ability to prioritise work and identify urgent requirements, adjusting and re-prioritising as necessary.
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
Qualifications and/or Knowledge
Essential
- NVQ Level 3 or possess equivalent level of knowledge and experience.
- 5 GCSE’s or equivalent level of knowledge and skills.
- Fully conversant with all Microsoft Office software.
- Knowledge of office procedures.
- Demonstrate a sound knowledge and understanding of confidentiality.
- Clear knowledge of the importance of Health & Safety Regulations in the workplace.
Desirable
- Knowledge and understanding of working with guidelines, policies and procedures.
- Knowledge and understanding of Primary Care.
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Applying for this NHS job
This advert is for Primary Care Administrator with Cwm Taf Morgannwg University Health Board in Cardiff, Cardiff, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,300 - £27,890 per annum pro rata. The contract type is Permanent. The application deadline is 22 Jul 2026.
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