Prescription Clerk

Job summary

We are seeking a reliable, organised, and detail-focused individual to join the Prescription Team at Hereford Medical Group.The successful candidate will be responsible for providing high-quality administrative support, ensuring accuracy in their work, maintaining confidentiality, and contributing to the smooth running of day-to-day operations. The ideal applicant will possess excellent communication skills, strong organisational abilities, and the capacity to manage multiple tasks effectively in a busy environment.

Working Hours : 37.5 Hours

• Monday 08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)
• Tuesday08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)
• Wednesday09:30 - 13:00 , 14:00 - 18:00 (1 Hour lunch)
• Thursday 08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)
• Friday 08:00 - 12:00 , 12:30 - 16:00 (30 mins lunch)

Main duties of the job

To act as a prescription clerk, dealing with receiving requests from patients and/or representatives and allied professionals for prescriptions to fulfil medication requirements. Requests will be channelled via various sources ( e-mail, on-line). Ensuring patients are up to date with reviews and assisting and directing patients in booking the appropriate appointments to ensure their care is ongoing and that their health is reviewed at the appropriate time and with the appropriate clinical follow-up. A courteous and helpful manner must be maintained at all times.

The prescription clerk team at Hereford Medical Group carry out a variety of duties and staff workin in prescriptions will, after a period of training, be expected to have a range of skills.

• An understanding of online patient access services
• The ability to liaise with patients and use the Emis appointment diary to book reviews
• General knowledge of electronic prescribing services and electronic repeat dispensing -eRD
• Use of the NHS EPS Prescription Tracker Portal
• Script share to GPs
• Telephone enquiries

About us

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 5 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees.

We place great value on our staff and offer many employee benefits, such as:

• 25 to 30 days annual leave entitlement in addition to bank holidays, depending on service (pro rata for part-time staff).
• On-site Occupational Health Services and support.
• Cycle to Work Scheme
• Access to a generous NHS pension scheme with 14.38% employer contribution.
• Specsavers eVoucher once per year
• Access to the Blue Light extensive discount scheme.

Our mission is provide highly quality and compassionate primary care.

This role must not be advertised or represented by third parties without written authorisation.

Details

• Date posted: 21 August 2026
• Pay scheme: Other
• Salary: £24,852.66 to £25,263.28 a year £12.71 an hour £12.71 to £12.92/hour after probationary period
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A0871-26-0036
• Job locations: Station Medical Centre, Station Approach, Hereford, HR1 1BB, United Kingdom

Job responsibilities

The prescription clerk team at Hereford Medical Group carry out a variety of duties and staff working in prescriptions will, after a period of training, be expected to have a range of skills.

• An understanding of online patient access services
• The ability to liaise with patients and use the Emis appointment diary to book reviews
• General knowledge of electronic prescribing services and electronic repeat dispensing-eRD.
• Use of the NHS EPS Prescription Tracker Portal
• Script share to GPs
• Telephone enquiries