Pre-Assessment Administrator

Job overview

Pre-Assessment Administrator - Band 3

An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception and admin team at the Pre-Assessment Department.

The department provides a friendly working environment with supportive and experienced colleagues.

You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.

You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.

Please find the full list of duties and responsibilities in the attached job description.

For further information please contact Sam Onodjafe - 07944743032

Main duties of the job

• The post holder will work as part of  a dynamic team in delivering comprehensive, effective reception and administrative This will include booking patients for appointment prepping notes for clinics  general excellent customer care at all times using Trust Customer Care standards.
• The post holder will be competent in the use of Microsoft Office and database systems such as Careflow, Pacs, Dictate 3 EDMS, IEP.
• The post holder will receive incoming telephone calls from patients, carers, staff, GPs and other health professionals
• The post holder will support the community clinical staff in carrying out administrative duties

Detailed job description and main responsibilities

• To provide a high quality, helpful and courteous response for members of the public, service users and representatives of other departments or agencies by telephone, showing sensitivity to their feelings and respecting their wishes wherever
• To communicate effectively with callers, managing expectations and ensuring patients are happy with the responses they receive. Also, to liaise externally with clinicians, team leads and service managers to maintain a positive image and reputation for community services.
• To register new patients onto the electronic patient record system such as Medway, ICE, and other relevant patient systems
• To administer the processes for establishing efficient clinic utilisation; this includes booking interpreters and supporting patient with booking of transport, sending group text message reminders to patient when appropriate, processing outcomes, cancelling and rescheduling
• To maintain accurate electronic records.
• To manage the generic mailboxes, respond to service users queries, forward relevant communications/reports to the clinical teams, and escalate complex matters as necessary to the Operational Support Manager
• Organising teaching and education days for staff; booking rooms and hospitality, advertising, booking in staff, photocopying materials, supporting logistics (in conjunction with systems admin team)
• To administer incoming and outgoing post as necessary.
• To be involved in continuous review of systems and
• To assist with analysis and monitoring of performance and activity, making use of a range of Including the PTL reports.
• Provide cover and support the administrative team when necessary, depending on the needs of the service

We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.

Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.