Practice Manager

Job overview

An exciting opportunity has arisen within the Practice Management Team at Moorfields Private, the private division of Moorfields Private.

We are looking for a highly organised person to provide a high quality service for private patients guiding them through their pathway. You will be responsible for the management and development of the consultants private practice, by providing full secretarial and administrative support.

You must be proactive with a ‘can do’ attitude and have a flexible approach to managing your own workload.

The right candidate will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.

You will be confident in communicating with stakeholders at all levels, in person and by telephone/email and be committed to delivering excellent customer service.

Main duties of the job

To deal in person, telephone calls and written correspondence with patients and stakeholders.

Ensure referral letters and other relevant medical information is received from stakeholders to enable patient care.

Ensure telephones are answered promptly in a polite and professional manner.

To manage patient notes and process all clinical letters and medical reports, following through all necessary actions promptly and accurately.

To manage all clinical investigations and histology reports, tracing all results and ensuring that these are available when required.

Ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.

Manage consultants clinical and surgical diary for all private work and ensure patients are given all relevant information for such appointments.

Detailed job description and main responsibilities

• To ensure that individual consultant preferences are supported whilst adhering to the policies and procedures for private practices at MP.
• To be able to work unsupervised and generate own correspondence.
• To support the promotion of the services offered by MP.
• To work with colleagues across multi-disciplinary teams to provide the required level of service to all consultants.
• To provide appropriate information for patients attending clinic appointments as required.
• To ensure that all patients are provided with the correct information regarding payment of fees and the provision of medical insurance details if appropriate.
• To liaise with the outpatient nurse if consultants and their patients require nursing services.
• To maintain an accurate diary for surgical bookings and liaise with clinical and admissions staff to ensure that all bookings are processed correctly.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.