Practice Manager

Job summary

Mortimer Medical Practice isentering an exciting period of development and are looking for an exceptional Practice Manager to help shape the next chapter of Mortimer Medical Practice.

Working closely with an experienced Partnership and Leadership Team, you will lead the day-to-day operation of the practice, develop our staff, drive improvement and bring new ideas to the way we work. You will be supported by an experienced operational team including an Assistant Practice Manager, Operations & Compliance Lead, Lead Nurse, Dispensary Manager and Care Navigation Team Leader.

If you are an experienced Practice Manager, or an experienced leader ready to take your next step, we would love to hear from you.

Main duties of the job

The Practice Manager will have overall day-to-day oversight of the practice, ensuring the effective, safe and efficient operation of all three sites. Working closely with the Partners and wider management team, the postholder will provide visible leadership, coordinate activity across the practice and ensure that appropriate systems, processes and standards are maintained.

While the postholder will have support from a strong management and leadership team, they will be expected to be visible and actively involved in the day-to-day running of the practice. The successful candidate will be comfortable getting involved, supporting colleagues and stepping in to resolve issues when required, particularly during busy periods or where additional leadership is needed. They will need to be practical, approachable and solutions-focused, with the ability to move comfortably between strategic oversight and the immediate operational needs of a busy, three-site practice.

About us

Mortimer Medical Practice is a well-established rural dispensing GP practice serving approximately 9,000 patients across three sites in Kingsland, Orleton and Leintwardine, in the heart of Herefordshire. We are a community-focused practice with a strong reputation for high-quality, patient-centred care and lasting relationships with our communities.

We are proud of our friendly, knowledgeable and supportive multidisciplinary team. Our culture is built on respect, kindness, professionalism and collaboration, with a strong focus on open communication, continuous learning and developing our people.

The practice is led by an experienced Partnership of GP Partners and a Managing Partner, supported by a strong operational leadership team including an Assistant Practice Manager, Operations & Compliance Lead, Dispensary Manager, Care Navigation Team Leader and Lead Nurse. This collaborative structure supports shared leadership and continuous improvement.

Our three-site rural setting provides a varied and rewarding working environment where teamwork, adaptability and a hands-on approach are highly valued. We embrace innovation where it benefits patients and staff, while retaining the personal, community-focused values at the heart of general practice.

At Mortimer Medical Practice, people are encouraged to contribute, develop professionally and take pride in making a positive difference to the health and wellbeing of our patients.

Details

• Date posted: 26 August 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A6023-26-0008
• Job locations: Kingsland, Leominster, Herefordshire, HR6 9QL, United Kingdom

Job responsibilities

Main Duties

Leadership, Management & Governance

• Provide effective day-to-day leadership and oversight of practice operations across all three sites.
• Lead and coordinate Senior Management Team, Partners, Strategy, Quality, MDT, Nursing, Dispensary and Protected Learning meetings, ensuring actions are followed through.
• Attend relevant PCN, LMC and other external meetings and provide appropriate liaison and representation on behalf of the practice.
• Support the Partners with strategic planning, business development and implementation of agreed priorities.
• Maintain effective staff communication and ensure appropriate information is shared across the practice.

People Management & Workforce

• Lead recruitment, selection and onboarding processes, including pre-employment meetings, DBS checks, contracts and associated paperwork.
• Oversee employment contract changes, appraisals, performance management, absence management, return-to-work processes, exit interviews and staff welfare.
• Authorise annual leave and payroll, ensuring appropriate workforce cover and effective staffing arrangements.
• Maintain the Staff Handbook and oversee mandatory staff training and workforce planning.
• Undertake workforce analysis and support the development of the practice workforce plan.
• Promote a positive, supportive and inclusive working environment.

Quality, Compliance & Patient Experience

• Maintain oversight of CQC compliance and ensure appropriate action is taken in response to regulatory and governance requirements.
• Lead the practice complaints process, compliments, significant events and patient feedback, including the annual KO41b submission.
• Oversee the Data Security and Protection Toolkit, GDPR responsibilities, Subject Access Request support and wider data security requirements.
• Maintain oversight of safeguarding updates, accident reporting, zero tolerance arrangements and other practice policies and procedures.
• Coordinate staff surveys and other activities designed to monitor and improve staff and patient experience.
• Ensure appropriate systems are in place to monitor compliance with NHS and General Practice requirements.

Contractual, Financial & Performance Management

• Maintain oversight of the GMS Contract and associated contractual obligations, including contract variations and commissioning requirements.
• Coordinate practice submissions and performance requirements including CQRS, GPES, QOF, Enhanced Services, IIF, NHDF and QPMS.
• Liaise with the ICB, PCN, NHSE and other commissioning bodies as required.
• Oversee practice insurance arrangements, including premises insurance and Partner/GP indemnity insurance.
• Authorise payroll and support effective financial and resource management within the scope of the role.

Premises, Business Continuity & Operations

• Maintain overall oversight of practice premises and liaison with relevant external providers and stakeholders.
• Ensure effective business continuity arrangements are maintained and regularly reviewed.
• Provide oversight of operational issues across all three sites, ensuring appropriate escalation and resolution.
• Work with relevant managers and external partners to support safe, effective and efficient practice operations.

Digital, IT & Service Development

• Lead and coordinate the practice's digital, IT and AI improvement plan, working with relevant colleagues and external providers.
• Support the implementation and embedding of new systems, technology and ways of working.
• Provide leadership for major service developments, including Care Navigation and Total Triage.
• Support the practice's ongoing development and innovation in response to changes in primary care.

Clinical Governance & Service Development

• Support the clinical leadership team in maintaining effective governance arrangements.
• Oversee relevant practice-wide initiatives including PGDs/PSDs, flu vaccination campaigns, research activity and significant events.
• Support the delivery of enhanced services, neighbourhood health initiatives and other commissioned programmes.
• Liaise with Lead Employer and other external organisations where required.

Additional Responsibilities

• Act as a key point of contact for the Friends of Mortimer and other community stakeholders where appropriate.
• Ensure NHS Digital and other statutory information requirements are met.
• Maintain awareness of developments in primary care and ensure the practice responds appropriately to changes in national and local requirements.
• Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

The Practice Manager will work collaboratively with the wider management team, with responsibility for specific areas delegated appropriately to other managers and leads. The postholder will retain overall operational oversight, ensuring that delegated responsibilities are effectively managed, risks are identified and escalated appropriately, and the practice operates as a coordinated and cohesive organisation.

Place of Work:

We aim for the main location of work to be at Kingsland Surgery, but there will be requirements to travel to both Orleton Surgery and Leominster Surgery as required by the needs of the business.

Notes

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.