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Job overview
This position provides leadership and supervision for phlebotomists stationed at hospitals and GP practices based in central London.
The successful candidate will ideally have excellent written and verbal communication skills with a minimum of five years experience as a phlebotomist or previous supervisory experience within phlebotomy.
This is a high performing and popular service that aims to deliver an excellent patient experience with world class care
Main duties of the job
As a Phlebotomy Team Leader you will be responsible for the day-to-day supervision of phlebotomy staff in outpatients, wards and the community
Provide & control an efficient service, ensuring that appropriate staffing levels & professional standards are maintained at all times within the team.
Be responsible for identifying and resolving issues & errors within Phlebotomy including initially dealing with routine disciplinary matters or any issues arising with other staff members and as appropriate supporting the Phlebotomy Manager to resolve issues or errors that arise.
Be responsible for monitoring equipment & working area of the section and taking any appropriate actions such as reporting any faults to the appropriate person
Be responsible for compiling rotas
Complete and monitor sickness absence and conduct return to work interviews, assisting Phlebotomy manager with absence management Conduct appraisals, performance, personal objectives and development reviews
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Previous NHS or healthcare experience
- Extensive experience of working with people and teams in a multicultural ethnically diverse environment
- Extensive experience of working in a patient orientated environment dealing with to face and over the phone. queries both face
- Previous demonstrable admin & clerical experience proven experience of working in an office environment
Desirable
- Previous experience of leading a small team
Communication
Essential
- Able to communicate accurately & effectively verbally, and in writing
- The ability to pass on messages with clarity to a wide range of people
- To have a polite and efficient telephone manner
- The ability to receive and deal effectively with confidential and sensitive information.
- Able to work under own initiative within boundaries of role
- Demonstrates evidence of willingness to learn & to attend mandatory training
Skills and Abilities
Essential
- Demonstrates understanding of own role within the team
- Willing to produce a personal development plan with manager
- Willing to develop self & undertake in-house training
- Ability to work as part of a team
- Demonstrate a patient centred approach
- Ability to interact effectively with all staff
- Able to identify risk issues in immediate working environment and correct where possible or report to line manager
- Able to carry out administrative and clerical duties appropriate to the role
- Demonstrates understanding of importance of maintaining privacy and dignity
- Competent with software programmes including Microsoft Word, Outlook, Excel
- Experience of working with hospital databases
- Flexible approach to shift patterns (shift work including evenings and weekends)
- Able to prioritise own workload
- Ability to work accurately and methodically
Desirable
- k. Demonstrate sound understanding of what constitutes a high quality service
Knowledge and Qualifications
Essential
- Educated to GCSE level or equivalent, including Grade C or higher in English
- NVQ Level 3 in Healthcare, Customer Care of Business Admin or equivalent experience
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Applying for this NHS job
This advert is for Phlebotomy Team Leader with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 4 Manager and corporate role. The advertised salary is £34,186 - £37,389 per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 06 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (22 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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