PFI Operations and Performance Manager

Job summary

Make a Real Difference Behind the Scenes of Patient Care

Are you passionate about driving high-quality facilities performance within a complex healthcare environment? Do you thrive on improving standards, ensuring compliance, and influencing service excellence?

We are looking for a dynamic and motivated PFI Operations & Performance Manager to join our PFI team and play a vital role in supporting safe, effective, and high-performing healthcare environments across our Trust.

This is an exciting opportunity to become the Trusts lead specialist for PFI Operations and Performance, helping ensure our facilities services consistently meet the highest standards for patients, staff, and visitors.

Main duties of the job

• Act as the Trusts prinicipal specialist for PFI Operations and Performance, ensuring effective oversight of PFI Hard Facilities Management services.
• Monitor and ensure compliance with the Project Agreement, statutory legislation, NHS guidance, British Standards, HTMs, HBNs, HGNs, and recognised industry best practice.
• Provide assurance that PFI service delivery supports safe, effective, and compliant clinical environments across Trust facilities.
• Coordinate and oversee performance monitoring activities and audits, working closely with PFI Monitoring Officers to ensure robust governance and service quality.
• Review contractor performance against agreed Key Performance Indicators (KPIs), service standards, and contractual obligations.
• Identify service risks, non-compliance issues, and areas for improvement, supporting the implementation of corrective actions and continuous improvement initiatives.
• Support negotiations and contract management processes to ensure best value for money, service efficiency, and quality outcomes for the Trust.
• Assist in the development and implementation of the Trusts PFI operational strategy to support patient care, operational resilience, and environmental objectives.
• Lead, coordinate, and contribute to specialist working groups, project meetings, and assurance forums relating to PFI operational performance and compliance.
• Prepare reports, audit findings, service performance information, and recommendations for senior management and governance.

Job responsibilities

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.