Job overview
The Trust are seeking to recruit a Service Administrator to join the Perinatal Community Mental Health Service .
This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team, supporting a range of professionals within the service. It is an interesting and varied role and we’d like to find someone with good humour who enjoys the challenge of a busy working environment.
The successful applicant will need to be able to work 9am -5pm Monday - Friday. Attending our weekly MDT meeting in held at Morden Village Hall, Wareham.
The Service Administrator will be able to ensure a confidential, efficient and comprehensive administrative service is provided to clients and staff, having good IT skills, attention to detail, strong time management, great interpersonal & communication skills. You must be able to work accurately under pressure, and be able to work well as part of a team.
Main duties of the job
Day to day duties will involve providing a professional and courteous response to patients, occasionally handling distressed patients via telephone, diary management, updating medical records (using Rio), minute taking and assisting the team with general admin.
You will be working as part of an efficient and professional team.
Detailed job description and main responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate’s individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected].
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Person specification
BUSINESS TRAVEL
Essential
- Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business
JOB SPECIFIC EXPERIENCE
Essential
- Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA 2/3 or equivalent.
- Experience using an electronic patient record system.
- Experience in procurement/stock management/ordering systems
PERSONAL QUALITIES/ATTRIBUTES
Essential
- Evidence of demonstrating the Trust’s values and behaviours.
- Ability to: • Use own initiative • Work to tight deadlines • Be flexible • Work in a changing environment • Be able to work within a team
- Have a positive attitude • Show an empathetic approach to service users and their carers
- Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
KNOWLEDGE, SKILLS AND TRAINING
Essential
- GCSE level English Language or equivalent
- To show understanding of patient confidentiality
- Well developed skills in communicating effectively with clients and other professionals within and outside the NHS whilst managing complex and sensitive information
- Knowledge of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience.
Desirable
- ECDL or equivalent experience
- RSA 3 keyboard skills; audio typing and word processing
- Knowledge of NHS organisation and protocols
- Knowledge of specialist functional/medical/legal terms and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
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Applying for this NHS job
This advert is for Perinatal Community Service Administrator with Dorset Healthcare University NHS Foundation Trust in Poole, South West, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 p.a.. The contract type is Permanent. The application deadline is 06 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (23 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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