People Services Officer

Job overview

We are looking for a People Services Officer to join our People Services Team. This Band 4 role combines first-line advice with administrative support, helping us deliver a high-quality service to managers and colleagues across the Trust. Reporting to the Lead for Employee Relations & Policy, you will support our workforce objectives and help keep our people processes running smoothly.

As a first point of contact for the team, you will provide clear information and advice on people policies, procedures and terms and conditions, referring more complex queries to a People Services Advisor. You will use tact, discretion and compassion when dealing with sensitive matters and build effective relationships with managers, colleagues, trade union representatives and partner teams. Your varied responsibilities will include maintaining workforce systems and case trackers, managing shared mailboxes, preparing and reviewing reports, and highlighting matters that need further action. You will also support employee relations meetings, and hearings, take minutes, help co-ordinate training and job evaluation panels, and assist with information requests and policy development. You will also have a small caseload of casework from yourself.

Main duties of the job

Main duties:

• Provide first-line HR advice on policies, procedures and terms and conditions, escalating complex queries.
• Support employee relations cases, meetings and hearings, including administration and minute-taking.
• Carry a small caseload of casework from yourself.
• Maintain workforce records, monitor reports and flag concerns.
• Coordinate training, job evaluation panels and information requests.
• Manage shared mailboxes and confidential records, and support service improvements.

Detailed job description and main responsibilities

Further information about the role and its responsibilities is available in the full job description.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.