People Flexi Bank - Administrator

Job overview

Looking for flexible work in the NHS?

The Flexi‑Bank is a collaborative staff bank hosted by Royal Surrey NHS Foundation Trust in partnership with Surrey and Borders Partnership NHS Foundation Trust, offering greater choice, flexibility and access to a wider range of opportunities across both organizations.

Why join the Flexi‑Bank?

Work flexibly – choose shifts that suit your lifestyle and availability

Access more opportunities – pick up shifts across mental health, community and acute care settings

Get paid fairly and on time – competitive rates and fast access to earnings through Stream

Stay supported – benefit from training, development and guidance from our dedicated Temporary Staffing Team

Be part of something bigger – join a growing collaborative of NHS Trusts across Surrey

Main duties of the job

Surrey and Borders Partnership NHS Foundation Trust  is looking for someone to provide reception and office administrative duties for a multi-disciplinary Community Learning Disability Team including face-to-face contact with the public; people who use our services and their families and carers; medical staff; and other agencies. Receiving and dealing with all telephone enquiries.

Location:  Horizon House, 28 Upper High Street, Epsom, KT17 4QJ

Work Pattern: Monday to  Friday from 9Am to 5 PM

Please refer to the job descriptions for further details which was attached to the advert.

Detailed job description and main responsibilities

• To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy
• To be able to use Rio and other health record systems and accurately enter information.
• To undertake secretarial duties including preparing letters to GPs/other health care professionals to support the administration team.
• Greet clients and visitors to the Service and alert team members of their arrival
• Answer telephone enquiries/messages and transmit to team members according to priorities; maintaining a helpful and courteous manner at all times
• Answer and respond to any queries staff have on a day-to-day basis
• To provide reception support as and when required.
• To administer the travel claim system and ensure claims are valid
• Distribution and date-stamping of all incoming/outgoing post.
• Support team members in liaising with service users /relatives/carers/secretaries/GP’s and other relevant care agencies
• Maintain an effective filing system, including retrieval of files from archive storage
• Photocopying and maintaining stocks of relevant forms and leaflets for team use
• Coordinate and book rooms for meetings and clients’ appointments
• To liaise with estates department regarding any repairs required within the base in order to maintain a safe working environment
• Share responsibility for securing the building at night – ensuring the area is secured
• Undertake typing of letters, memos & reports as required.
• To implement Trust and team policies/procedures and propose changes to practices if necessary.
• To order stock and non-stock items for the service as required and/or requested.