Pay Support Officer

Job summary

This is an opportunity to work within the busy NHSBT Pay Support Department. We are looking to recruit a Pay Support Officer, who has a passion for helping us provide an excellent customer experience to our clients.

You'll need to demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. You'll have knowledge of the ESR system and NHS terms and conditions whilst working under pressure and adhering to strict deadlines.

NHSBT Pay Support pays over 6,500 staff each month and the Pay Support Officer role includes maintaining employee records, setting up payments and deductions. Expenses management. Query and overpayment handling.

Main duties of the job

• Maintenance of the employee master file records in ESR including personal and pay data, ensuring that all master file data is up to date in accordance with operational requirements.
• Provision of operational and user support for our systems to enable accurate and timely payment of expenses, and attendance data.
• Co-ordinating systems data to ensure compliance with statutory requirements and deadlines.
• Manage own workload in an effective and timely manner.
• Complete complex calculations, resolve enquiries, and provide information or advice when required

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Details

• Date posted: 02 July 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 009086
• Job locations: NHSBT, Holland Drive, Newcastle Upon Tyne, NE2 4NQ, United Kingdom

Job responsibilities

To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.

What we offer:

Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.

Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.

Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions‎

Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.

As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.

You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:

Read about our application process

Learn more about our culture at NHSBT

This vacancy will close at 23:59 on Sunday 12th July 2026.

This vacancy may close sooner than the advertised deadline if we receive a high volume of applications, so we recommend applying early.

The assessment process for this role will include: a single face to face interview which will include a test. Interviews are anticipated to be held on Monday 27th/Tuesday 28th July 2026 – subject to confirmation.