Patient Support Coordinator - Oncology Team

Job summary

You will manage referrals and appointments for patients receiving chemotherapy, radiotherapy and haematology care. You will work closely with patients, nursing teams, pharmacy, consultants and secretaries to make sure treatment plans are organised accurately and on time.

Main duties of the job

Support patients through the referral and appointment process for chemotherapy, radiotherapy and haematology services. Contact patients within 24 hours of receiving a referral and explain what will happen next. Book and co ordinate appointments, making sure treatment schedules are organised accurately and on time. Work closely with nursing teams, pharmacy, consultants, secretaries and other departments to keep patients' care moving smoothly. Gather medical records, images and previous treatment information from other teams and hospitals. Check that insurance approval or self payment arrangements are in place before appointments are booked. Enter and maintain accurate patient information on our hospital systems. Handle all patient information sensitively and confidentially. Provide patients with a professional, compassionate and reassuring service throughout their care.

About us

You will join our specialist Cancer Services team, supporting patients receiving chemotherapy, radiotherapy and haematology care. Working alongside clinical and administrative colleagues, you will help keep complex treatment pathways moving smoothly and make sure patients feel informed and supported throughout their time with us. At The London Clinic, everything starts with our people. Whether you are at the bedside or behind the scenes, you are part of something bigger, making a real difference to patients and to each other, every day. As the UK's largest independent charitable hospital, we care for over 120,000 patients each year. What makes us different is what we do with that success. We reinvest it into our services, our technology and, most importantly, our people. From developing innovative new ways of delivering care to supporting continuous learning and career progression, we are always looking ahead.

Details

• Date posted: 14 August 2026
• Pay scheme: Other
• Salary: £28,000 to £30,019 a year
• Contract: Permanent
• Working pattern: Full-time
• Reference number: REQ100600
• Job locations: 20 Devonshire Place, West End, W1G 6BW, United Kingdom

Job responsibilities

Job title: Patient Support Co-ordinator Department: Oncology Salary: £28,000 - £30,019 Depending on experience Location: Onsite, 22 Devonshire Place, W1G Hours: Full-time, 37.5 hours per week Monday to Friday Contract: Permanent Help make each patient's cancer treatment journey feel organised, clear and supported. A little about the role We are looking for an organised and caring Patient Support Coordinator to join our Cancer Services team. You will manage referrals and appointments for patients receiving chemotherapy, radiotherapy and haematology care. You will work closely with patients, nursing teams, pharmacy, consultants and secretaries to make sure treatment plans are organised accurately and on time. You will also be an important point of contact for patients, providing clear information and a reassuring service during what can be a difficult time. What you'll be doing

Support patients through the referral and appointment process for chemotherapy, radiotherapy and haematology services.

Contact patients within 24 hours of receiving a referral and explain what will happen next.

Book and co ordinate appointments, making sure treatment schedules are organised accurately and on time.

Work closely with nursing teams, pharmacy, consultants, secretaries and other departments to keep patients' care moving smoothly.

Gather medical records, images and previous treatment information from other teams and hospitals.

Check that insurance approval or self payment arrangements are in place before appointments are booked.

Enter and maintain accurate patient information on our hospital systems.

Handle all patient information sensitively and confidentially.

Provide patients with a professional, compassionate and reassuring service throughout their care.

Previous experience working in a healthcare environment.

Experience in a busy administrative role.

Strong organisation skills and attention to detail.

The ability to manage several priorities and work accurately under pressure.

Experience entering and maintaining accurate information.

Clear written and verbal communication skills, with a professional telephone manner.

A caring and patient focused approach.

The confidence to work independently and as part of a team.

The ability to handle sensitive information confidentially.

Good knowledge of Microsoft Office.

Life insurance - Get life cover worth four times your salary, whether you're full-time or part-time.

Private medical cover - Once you've passed probation, our employee medical scheme gives you fast-track access to private healthcare.

Pension - Join our matched pension scheme and enjoy up to 10% contributions.

Employee assistance programme - From stress to practical guidance, our counselling service has your back

Blue light card - Unlock thousands of discounts! From supermarkets to holidays, fashion, tech, and days out, your Blue Light Card makes it all cheaper.

Cycle to work - Pedal your way to a healthier, greener commute! Enjoy tax-free benefits while reducing your carbon footprint.

Electric car scheme - Our Electric Car Scheme makes switching to a cleaner, eco-friendly ride simple and affordable.

Subsidised staff restaurant - Dig into a variety of tasty, healthy meals without denting your wallet.

Recognition programmes - Celebrate wins big and small! Our Recognition Programmes make sure your hard work doesn't go unnoticed.

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