Patient Services Clerk

Job overview

Right to work: We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker visa route. We recommend that you assess your eligibility before applying for this position. Skilled Worker sponsorship will be assigned in line with Trust procedure. Visit https://www.gov.uk/skilled-worker-visa

Please note that you are submitting an application to join our pipeline and agree, by submission of application, to be added to our talent pool for a period of 12 weeks. You application will be subject to a selection process - including shortlisting and interview. Candidates successful at interview will be added to our pipeline and offered roles as & when they become available for a period up to 12 weeks. You may choose to withdraw from the pipeline process at any time. Roles offered may be full or part time, and permanent or fixed term. Shift patterns may be rotational, including nights.

Patient Services Clerk - Clatterbridge Liverpool - Monday to Friday shifts

The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.

Main duties of the job

The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk. You provide a professional, friendly and effective reception service directly to patients and relatives. Liaise with volunteer staff to ensure that visitors are escorted and supported.

As a Patient Services Clerk within the Admin Services Team you will play a key role in supporting patients during there attendance to all appointments and will also provide administrative support to the clinical teams. Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure. A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment. You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling virtual appointments and telephone enquiries. We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.

Detailed job description and main responsibilities

Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.