Job summary
Are you looking for a change in employment? Would you like to do a job that makes a difference?
How about joining our friendly, hardworking Patient Services Team?
All you need for this varied, exciting role is:
Compassion - our role is to serve the patients
Empathy - we need to be able to listen
Commitment - Doing the best we can for our patients
Willing to work within a team as well as being able to manage your own work
Patient Services cover 4 practice sites under Brookside Group Practice along with a busy call centre, so the work and shifts are varied. Full, thorough training is given so no experience is needed, just a 'can do' attitude and a willingness to learn.
Please note, this role is for a 25 hours per week, over 5 days, Monday to Friday and is not available for remote working. Please note for this position you will need to start from 07:30 each day.
Benefits include:
5 weeks annual leave
Practice wide training events at least 4 times per year
Practice wide social events twice a year and various other health and wellbeing events including sports and activities
NHS pension, Cycle to work scheme, Private health care plan, NHS employee discount and free onsite parking
If you think this role is for you and can work 25 hours over a 5 day (from 07:30) week, we look forward to hearing from you.
Please note that should this vacancy attract sufficient interest it may be necessary to close the vacancy at an earlier date. We recommend applying early to avoid disappointment.
Main duties of the job
To work as part of the Patient Services Team, actioning Anima tasks efficiently, following protocols and guidelines. Also, to give appropriate support to the clinical team to enable them to see patients effectively in their surgeries, and to the whole practice team so that the Practice purpose can be furthered by everyone.
Please refer to the uploaded Job Description for further details
About us
The Practice serves approximately 31,000 patients from our 4 surgeries in Earley, Lower Earley, Winnersh and Wilderness Road.
Due to our size, we value communication and teamwork. We operate a strongly relational team structure and endeavour to listen well, encourage ownership and involvement and enable staff to grow in their individual development. We, therefore, spend a lot of time investing in team meetings and communication across the organisation. We are a member of Berkshire West Clinical Commissioning Group.
We recently won the HSJ (Health Services Journal) Digital Award for our innovative work we've done to refine our triage processes and model of care.
Details
- Date posted: 25 August 2026
- Pay scheme: Other
- Salary: £12.71 an hour
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A0481-26-0023
- Job locations: Brookside Close, Earley, Reading, RG6 7HG, United Kingdom
Job responsibilities
Person specification
Skills
Essential
- Excellent communication skills.
- Knowledge and experience of working with Microsoft Office packages and other basic IT skills.
- High level of attention to detail & accuracy.
- Ability to prioritise, be flexible and work to deadlines.
- Ability to multi-task and be calm under pressure.
- Able to work in a team and independently.
- Able to follow protocols and procedures.
- Understand the importance of strict confidentiality when dealing with any patient details and company information.
- To be able to relay information correctly and precisely (Fluent in English both written & spoken).
- The ability to adapt with change.
- To be prepared to take full responsibility for all the tasks.
Desirable
- EMIS Web.
- Knowledge of medical terminology.
Experience
Desirable
- Minimum of 2 years experience of working in an administrative or customer facing role.
- Previous experience in the NHS or social care or relevant field.
- Experience of working in a reception and call centre.
Qualifications
Essential
- GCSE grade A to C in English and Maths
Personal Qualities
Essential
- People centred (staff and patients).
- Professional manner and performance.
- Forward thinker with a solution focused approach.
- Ability to work under pressure.
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Applying for this NHS job
This advert is for Patient Services Administrator Team Member with Brookside Group Practice in Brookside Close, Earley, Reading, RG6 7HG, United Kingdom, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is £12.71. The contract type is Permanent. The application deadline is 07 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (25 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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