Patient Safety Support Officer

Job overview

The Patient Safety Support Officer will support the delivery of the Trust’s patient safety agenda, working as part of the Clinical Governance and Patient   Safety Team. The postholder will assist in the coordination of patient safety incident reporting, investigation processes, and   learning, ensuring compliance with the Patient Safety Incident Response Framework (PSIRF), the NHS Patient Safety Strategy and Duty of Candour regulation. The role will involve providing administrative, analytical, and project support to the Patient Safety Team, working closely with clinical and non-clinical colleagues to promote a culture of openness, learning, and continuous improvement in patient care. The role will ensure will oversee our engagement with patients, carers and families involved in patient safety incidents, ensuring they are compassionately engaged and involved in the investigation process and are complaint with Duty of Candour.

Main duties of the job

• Support patient safety incident reporting under PSIRF, including timely recording, monitoring, escalation and Datix updates.  •  Coordinate and administratively support patient safety investigations, learning responses and Learning from Incident and Morality Meeting processes.  •  Maintain accurate records of incidents, investigations, actions and outcomes across relevant systems.  •  Engage compassionately with patients, families and staff affected by safety incidents, providing sensitive verbal and written communication in line with Duty of Candour.  •  Prepare correspondence, reports, presentations and learning materials, including proofreading prior to external sharing (e.g. families, coroner, regulators).  •  Analyse and report incident data, identifying themes, trends and learning for governance groups and safety dashboards.  •  Support compliance with patient safety policies, safeguarding requirements and national standards; escalate concerns appropriately.  •  Act as a point of contact for patient safety queries and support delivery of training, meetings and awareness activity.  •  Plan and organise engagement and investigation processes, ensuring milestones are met and clear audit trails maintained.  •  Contribute to quality improvement activity and preparation for inspections and external reporting (e.g. CQC).  •  Support policy implementation and continuous improvement in patient safety, engagement and communication practices.

Detailed job description and main responsibilities

Manage information, financial and people responsibilities as delegated, maintaining confidentiality, data protection and governance standards.

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued. All our information is available in accessible formats. Please contact the Recruitment team [email protected]  Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application.  If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments.  To find out more about the key responsibilities and the specific skills and experience you’ll need, look at the Job Description & Person Specification attachments under the Supporting Documents heading.  So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Guide to Values Based Recruitment. This document provides you with information to help you apply.