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Job overview
Patient Safety Improvement Lead – Band 6 (secondment until 30/04/28)
Join the North West Ambulance Service as a Patient Safety Improvement Lead and be part of an exciting opportunity to support our Patient Safety team in embedding and improving patient safety across our organisation. This role (to cover the current postholder’s own secondment) offers the chance to make a real difference by helping teams deliver improvement to patient safety that benefit our patients, people and communities, aligned to our values of working together, being at our best and making a difference. This role will manage patient safety team governance and support the delivery of the trust’s strategy.
Main duties of the job
As part of the Quality Directorate, this secondment role will support the Patient Safety Specialist/Deputy Chief of Regulatory Compliance and Senior Patient Safety Learning Manager to improve safety within the organisation by:
- Supporting the delivery of safety learning and improvement across the organisation from a range of insights including patient safety incident investigations, incidents, complaints, coroners, external organisations, regional/national reports and learning from excellence.
- Contribution to the design of safer systems and quality improvement projects relating to safety
- Working with a range of internal and external key stakeholders to improve safety
- Contribution to the development of innovative learning materials and platforms for sharing knowledge through a range of methods such as case studies, skills drills, improvement tools, best practice and research.
- Act in a liaison capacity to support operational teams where patients and families have experienced harm, through education and supervision, including support with Duty of Candour application.
- Supporting the assessment and development of safety culture within the organisation
- Provide general support and assistance to the Patient Safety Specialist/Deputy Chief of Regulatory Compliance /Senior Patient Safety Learning Manager /Other Safety Leads across the organisation
- Support the organisation to maintain CQC compliance in relation to safety
- Support the development and implementation of safety related policies and procedures
- Responsible for the planning of /teaching/delivery of core training on a range of subjects or specialist training (for example Patient Safety Training)
Detailed job description and main responsibilities
Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.
**Please ensure that you have read and understood the full job description and person specification before applying **
Person specification
Attributes
Essential
- Project a professional image
- Commitment to improving quality of patient care
- A team worker with ability to work on own initiative to meet the needs of others
- Expected to be able to frequently concentrate for prolonged periods of time to deliver required tasks
- Must be able to work flexibly with occasional need to work unsocial hours
Essental Qualifications
Essential
- Educated to degree level in relevant subject or equivalent practical experience
- Further training in Patient Safety or Health and Safety
- Strong evidence of continuing personal & professional development
- Clinical Qualification
Knowledge, Skills & Experience
Essential
- Excellent written and verbal communication skills to produce accurate correspondences
- Effectively communicate complex information
- Able to communicate across wide demographic boundaries in an appropriate manner
- Excellent, effective organisation and planning skills
- Ability to work under pressure
- Excellent analytical and problem solving skills
- Creative approach to problem solving
- Ability to meet tight deadlines, working under own inatitive
- Ability to pay attention to detail and produce accurate work to a high level of excellence
- Ability to build strong working relationships with a range of stakeholders
- Ability to negotiate with internal stakeholders at all levels including Senior Managers
- Ability to manage and resolve conflict as required
- Ability to influence others
- Ability to persuade, motivate and empathise with others
- Ability to resolve complex queries using tact, diplomacy and advanced negotiation skills
- Team worker with ability to prioritise own work
- Ability to deliver bespoke system user training
- Strong IT skills, including use of Microsoft Office, Internet and email systems
- Ability to maintain confidentiality and deal with situations in a sensitive manner
- Strong management, motivational and leadership skills
- Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
- Ability to plan a range of complex activities and programmes in relation to learning from a range of insights such as incidents, complaints, coroners, compliments etc.
- 3 years’ experience working in an NHS or similar setting
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Applying for this NHS job
This advert is for Patient Safety Officer with North West Ambulance Service NHS Trust in Bolton, North West, England. It is listed as a Band 6 Administrative and IT role. The advertised salary is £39,959 - £48,117 per annum. The contract type is Secondment: 2 years. The application deadline is 23 Jul 2026.
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