Job overview
We are looking for a part-time patient safety investigation and liaison lead to support learning from patient safety events and compassionate engagement.
These roles are instrumental in University Hospitals Dorset’s (UHD) implementation of the Patient Safety Incident Response Framework (PSIRF). The role of investigator is to be an expert in Patient Safety Incident Investigations (PSII), recognising the complexities of healthcare and enabling teams and organisations to learn from when care hasn’t happened as expected. PSIIs are in-depth investigations requiring both excellent investigative skills as well as excellent communication skills with staff at all levels within the organisation and with those affected by incidents.
Base Location: Royal Bournemouth and Poole Hospital. Cross site working will be required.
Interview Date: 29/07/2026
Main duties of the job
The post holder will investigate patient safety incidents under the PSIRF, acting as a role model and expert advisor for staff involved in the reviews and ensuring that all reviews are carried out to the highest possible standards.
The post holder will undertake Board level PSIIs using SEIPS methodology in alignment with UHDs PSIRF policy and Plan. This will involve reviewing highly complex clinical information, and drafting a chronology of events. The investigator will need to interview staff at all levels of the organisation and undertake site observations. They will be expected to engage with patients and their carers/families which can involve managing potentially highly emotive conversations dependent on the incident being investigated. A key part of the framework is ensuring that feedback is given to patients and their carers/families, as well as sharing the findings to the staff involved and the Trust Board.
The investigator will provide education in learning responses and investigation and the principles of Duty of Candour and patient involvement and engagement, ensuring understanding and following of best practice in relation to PSIRF and the principles of Duty of Candour.
The post holder will be expected to be a credible member of the leadership team within Quality and Safety, which means deputising for the Head of Patient Safety as required.
This is a fantastic opportunity for an experienced individual to join us at an exciting time.
Detailed job description and main responsibilities
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.
Person specification
Other
Essential
- Meet the travel requirements of the role and undertake business travel across UHD sites
- Able to speak English as necessary to undertake the role
Knowledge
Essential
- Working understanding of the PSIRF – including the methods/tools and processes
- Knowledge of NHS agencies, regulatory bodies, and other agencies which the Trust must demonstrate compliance to
- Clear understanding of the issues prevailing around patient safety
- Knowledge of patient safety reporting requirements
Experience
Essential
- Experience in incident investigation and the use of data analysis with complex analytical skills
- Experience and expertise in patient safety, as well as facilitating successful organisational change / change management activity
- Experience of developing and applying patient safety tools / databases, developing and implementing
- Experience of advising and liaising with staff at all levels
- Experience of patient engagement including providing sensitive or distressing information and dealing with difficult situations including the resolution of conflict
Desirable
- Knowledge and understanding of the legislation that applies to quality and safety work
- Experience of creating and delivering training packages
- Use of QI methodology to improve practice/services
- Experience of liaising with external stakeholders
Qualifications
Essential
- Graduate level or equivalent experience within the NHS
- Evidence of continuous professional development at post graduate level
- Level 1 and Level 2 patient safety syllabus
- PSII/ SEIPs investigation training or willing to work towards
Desirable
- Professional qualification / current professional registration
- Teaching/mentorship/coaching qualification or demonstrable experience
- Accredited Leadership programme
- Human Factors qualification
Personal Attributes
Essential
- Ability to naturally build and maintain excellent relationships and establish trust and rapport with key stakeholders which includes patients and their families.
- Excellent influencing and facilitation skills supported by strong written (particularly report writing skills) and verbal communication skills
- Patient and Public focused
- High levels of personal organisation, drive, determination and resilience
- Ability to manage a complex workload to deadlines and the requirements of many stakeholders, with minimal supervision
- Ability to engender confidence in others
- High level of emotional intelligence
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Applying for this NHS job
This advert is for Patient Safety Investigation and Liaison Lead with University Hospitals Dorset NHS Foundation Trust in Poole, South West, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £53,755 - £60,504 pa/pro rata. The contract type is Permanent. The application deadline is 23 Jul 2026.
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