Patient Safety Incident Administrator - Apprenticeship Opportunity

Job summary

We are recruiting for a Patient Safety Incident Administrator to join our team.

The post is ideal for an individual who is wanting to gain an NVQ Level 3 Business Qualification whilst working as part of a busy incident team, gaining experience in the workplace.

Training will be given in all aspects of the role, however, familiarity with Microsoft IT packages would be an advantage. The main purpose of this role is to provide support for the organisation in the delivery of robust incident management, and patient safety by facilitating the Incident reporting and management process and supporting the delivery of the patient safety incident process.

The post holder will support the incident and Patient Safety Incident Response Framework (PSIRF) elements of the Clinical Governance Team ensuring there is robust application of Trust governance processes, policies and procedures.

This is a permanent post, however we welcome applicants who would be interested in undertaking an 18 month apprenticeship programme to obtain an NVQ Level 3 Business Qualification, however, if you do not wish to undertake the apprenticeship programme would we still consider your application.

For any enquiries, please contact Kay Wilkinson (Deputy Patient Safety Incident Manager) on kay.wilkinson@nhs.net

Main duties of the job

To undertake administrative procedures and systems some of which are non-routine activities these include but are not limited to: drafting, collating and sending out agendas for the following Trust meetings - daily trust pre-triage and triage meeting, Learning Response Decision Meeting, Patient Safety Incident Response Organisation Meeting and other governance meetings.

Taking notes and or minutes for each of these meetings and the updating of all relevant systems following the meetings.Work will include the use of the Ulysses Risk Management System, national reporting systems (StEIS) to alert Integrated Care Boards and the CQC of incidents reported for patient safety incident investigations and trackers to monitor incident and investigation progress.

The post will also support the productive of monthly and quarterly reporting together with data for freedom of information requests.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Details

• Date posted: 13 July 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year Based on full time hours
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 348-COR-11799
• Job locations: Tatchbury Mount, Calmore, Southampton, Hampshire, SO40 2RZ, United Kingdom

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.