Patient Pathway Tracker - Maxillofacial and ENT

Job overview

We are looking to recruit a dynamic individual to work within the Maxillofacial and ENT Departments as a Patient Pathway Tracker.

This involves helping to validate waiting lists, correct data, training and supporting clinical office staff in respect of patient tracking responsibilities and overall helping patients progress from GP referral to getting their NHS treatment in a timely manner in line with NHS waiting times.

This is a computer based role and involves using various sources of electronic data to ensure all of our patients’ journey to treatment happens without delay, and entering data on to our systems as we check and follow our patients to make sure they remain safe at all times.

The Maxillofacial and ENT Departments have nearly 10,000 patients on our lists at any one time so this is a busy and exciting role.  Staff already working in these roles thoroughly enjoy them and take pride in making a difference!

Main duties of the job

Patient Pathway Trackers are responsible for new and follow-up waiting list management and monitoring of RTT pathways.  They will be responsible for validating and monitoring the Trust's performance against the Referral to Treatment 18 week waiting time standards and they will work as a member of the pathway tracking clinical team, acting as a local expert on RTT 18 week guidance.

They will pay particular focus to the tracking of  overdue follow-up appointments, introducing robust systems to avoid ‘loss to follow-up’.

They will also help  to ensure patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.

Detailed job description and main responsibilities

Work as a member of the pathway tracking clinical team acting as a ‘local expert’ on patient pathway RTT 18 week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high quality care.

Be key in overseeing RTT 18 week performance management across the specialties within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.