Patient Pathway Manager

Job overview

We are looking for a highly organised and motivated individual to join our Haematology and Oncology team as a Patient Pathway Manager. You will play a key role in ensuring a smooth, efficient service and a high‑quality patient experience from referral through to treatment and follow‑up care.

Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.

In this role, you will:

• Oversee all stages of the patient pathway, ensuring timely progression
• Act as a central contact point for colleagues, GPs, patients and the public
• Lead and coordinate the administrative services supporting patient activity
• Monitor pathways in line with Government Access Targets and the Trust’s Patient Access Policy, supporting RTT delivery
• Organise and support the administrative team, ensuring high standards are maintained

This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.

Main duties of the job

Main duties and responsibilities To assist the Support Manager and Senior Specialty Manager for the Family and Specialist Services Division in the management of the administrative staff by:

• Organising and ensuring the smooth running of the functions of the administrative team within the department
• Ensuring an appropriate level of pathway co-ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave etc.
• Carrying out the day to day supervision of the administrative team across the specialty.
• Undertaking staff appraisal to identify development and training needs.
• Developing computerised and manual systems for managing information and paperwork within the office.
• Taking part in recruitment, selection and induction of administrative staff
• Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.
• Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement.

Detailed job description and main responsibilities

Pathway Management

• Acting as the administrative lead for RTT and ensuring pathways meet Government Access Targets and the Trust’s Patient Access Policy
• Monitoring and validating patient pathways using systems such as Millennium, ARIA and PPM
• Tracking and preventing potential breaches, working closely with waiting list and directorate staff
• Supporting administrative colleagues with RTT queries and training
• Reviewing documentation to confirm RTT clock start/stop dates
• Ensuring high‑quality data by validating appointments, treatment dates and TBS lists
• Providing regular RTT performance updates to the Support Manager and wider team

Management & Service Support

• Acting as the department’s expert in administrative processes and digital systems
• Providing training, troubleshooting support and guidance to staff
• Identifying opportunities to improve efficiency and system performance
• Liaising with teams to support clinic utilisation and accurate templates
• Escalating capacity issues and contributing to performance delivery
• Coordinating consultant rotas and supporting day‑to‑day operational needs
• Suggesting improvements to enhance patient‑centred service delivery

Medical Administrative Support

• Delivering a comprehensive administrative service including patient correspondence, formatting letters and managing documentation
• Preparing papers for meetings and taking minutes when needed
• Working closely with nurses, doctors and booking teams to support smooth patient care
• Managing calls, prioritising enquiries and arranging appointments
• Supporting consultant diaries, meetings and rotas
• Handling incoming correspondence and maintaining filing systems
• Supporting cancer fast‑track pathways where applicable
• Providing cover across the directorate and maintaining flexibility to meet service needs

Service Planning & Improvement

• Contributing to service redesign projects with a focus on patient‑centred improvement
• Supporting the triumvirate with project work and implementation of the Improving Together methodology
• Assisting with gathering patient and staff experience data
• Supporting investigations, complaints and incident responses in line with Trust processes

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.