Patient Pathway Manager

Job overview

We are looking for a highly organised and motivated individual to join our Paediatric team as a Patient Pathway Manager. You will play a key role in ensuring a smooth, efficient service and a high‑quality patient experience from referral through to treatment and follow‑up care.

Working closely with the Support Manager, triumvirate and wider stakeholders, you will help the service meet key performance, quality and financial targets in line with Directorate plans.

In this role, you will:

• Oversee all stages of the patient pathway, ensuring timely progression
• Act as a central contact point for colleagues, GPs, patients and the public
• Lead and coordinate the administrative services supporting patient activity
• Monitor pathways in line with Government Access Targets and the Trust’s Patient Access Policy, supporting RTT delivery
• Organise and support the administrative team, ensuring high standards are maintained
• Provide a comprehensive secretarial service

This is a great opportunity for someone with strong organisational skills and a commitment to excellent patient care.

Main duties of the job

Main duties and responsibilities To assist the Support Manager and Senior Specialty Manager for the Family and Specialist Services Division in the management of the administrative staff by:

• Organising and ensuring the smooth running of the functions of the administrative team within the department
• Ensuring an appropriate level of pathway co-ordination and administrative support is maintained at all times by coordinating and monitoring requests for leave etc.
• Carrying out the day to day supervision of the administrative team across the specialty.
• Undertaking staff appraisal to identify development and training needs.
• Developing computerised and manual systems for managing information and paperwork within the office.
• Taking part in recruitment, selection and induction of administrative staff
• Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.
• Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/departments for repair/replacement.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.