Job overview
To provide a high-level reception service for Private Patients at Kingston Private Health, promoting a positive image for the Trust as well as providing an efficient and caring service for patients and visitors. To work as a member of the reception team, with staff of all disciplines, and other hospital staff, to ensure an efficient service.
To ensure a consistently high level of customer service is delivered, across the team, working to agreed standards.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.
Main duties of the job
To carry out general receptionist duties, which includes booking all patients into the department following the established procedures, via the electronic patient record system and Compucare.
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To carry out general clerical duties, including the maintenance of records (electronic or physical) and filing, sorting and delivering post.
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Ensure all clinical rooms and reception areas have clinic stationery, ensuring that stock levels are maintained and correctly recorded
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Photocopying, Scanning and filing letters and documents as required.
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Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Financial
Ensure all Private inpatients have up to date financial records on Compucare.
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Be the first point of contact for account queries and deal with distressed or anxious patients with questions and concerns about their financial account.
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Planning and Organisational Skills
Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales.
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Responsibility for Financial and Physical Resources
Have a personal duty of care for all equipment and resources used.
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Responsibility for Information
To liaise with medical records regarding availability of medical notes as appropriate.
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Communications/Customer service
Demonstrate high levels of customer care and be an ambassador for customer care within the Trust
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Education
Essential
- GCSE English and Maths Grades A-C
work experience
Essential
- Experience in the NHS
- Reception experience
Desirable
- Experience in a private patient facility
- CRS trained
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Applying for this NHS job
This advert is for Patient Pathway Coordinator/Receptionist with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 Pro rata pa, incl. HCAS. The contract type is Fixed term: 12 months (Possibly to be made permanent in the future). The application deadline is 22 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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