Job overview
Band 3
The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job
- Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
- Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Other
Essential
- Ability to work for long periods on computer
- Ability to maintain a professional approach at all times
- Ability to follow and work to policies and protocols
- Reliable and adaptable
Desirable
- Knowledge of the local area
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Excellent interpersonal skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, priorities and delegate workload
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & co-ordinate change to own working practices
- Excellent IT skills
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
Experience
Essential
- Experience of using full range of IT systems and patient data systems.
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team
- Experience of handling complaints
- Exceptional customer service background
Desirable
- Experience of working in the NHS or healthcare setting
- Experience of using digital dictation systems
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a healthcare setting
- Previous call centre / call handling experience
Qualifications
Essential
- Educated to A-level, or NVQ Level 3 in Business
- Customer services qualification via an Apprenticeship (This role offers a mandatory enrolment to gain this qualification).
- GCSE or equivalent in English and Maths, grades A-C
Desirable
- Computer Literacy Course e.g. ECDL
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Applying for this NHS job
This advert is for Patient Pathway Coordinator with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £30,630 - £32,346 Pro rata, pa, incl. HCAS. The contract type is Permanent. The application deadline is 23 Jun 2026.
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