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Job overview
We are recruiting one Band 4 Patient Pathway Coordinator to join our Patient Administration Team. This role is ideal for individuals with strong RTT experience who are committed to delivering high‑quality patient pathway management.
The successful candidate will play a key role in ensuring the accuracy and integrity of RTT (Referral to Treatment) pathways through meticulous validation of patient journeys and strict adherence to national RTT rules. This role requires confident understanding of how RTT clocks start, stop, and pause, alongside the ability to identify and correct data quality issues that impact performance reporting. You will also support the smooth flow of patients by booking and amending appointments in line with clinical urgency, pathway requirements, and Trust access policies. Strong attention to detail, excellent communication skills, and the ability to work collaboratively with clinical and administrative teams are essential to maintaining compliant, patient‑centred pathways.
Working closely with clinical and administrative teams, the postholders will ensure that patient bookings, clinic management tasks, and eRS worklists are completed accurately, efficiently, and in line with Trust standards.
Main duties of the job
Key duites include:
- Monitor and review patient care and/or treatment progress using the Patient Tracking List.
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need (peer review).
- Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies
- Provide day-to-day supervision and oversight of duties for the department’s administrators.
- Providing support for day-to-day queries from administrators.
- Responsible for collecting and updating patient information on the relevant databases in line with local policy,
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Knowledge
Essential
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable
- Awareness of good customer care standards
Experience
Essential
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel
- Experience of working in a contact center
- Knowledge of eRS system
Skills/Abilities
Essential
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload & Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner & Good written communication skills
- Computer literate with good keyboard skills
Desirable
- Willingness to continue personal development and training
Other Requirements
Essential
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Education/ Qualifications
Essential
- A Level or equivalent
- NVQ level 3 or equivalent experience
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Applying for this NHS job
This advert is for Patient Pathway Coordinator with Homerton Healthcare NHS Foundation Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £34,186 - £37,389 p.a. inc.. The contract type is Permanent. The application deadline is 10 Aug 2026.
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